Customer Success Manager

Amplified Industries

San Antonio (TX)

On-site

USD 100,000 - 140,000

Full time

8 days ago

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Job summary

Amplified Industries seeks a Customer Success Manager to drive usage, adoption, and satisfaction of our IoT sensor and AI-driven monitoring for onshore oil and gas sites. You will optimize wells and ensure customers realize full value from Amplified's solutions, serving as the trusted technical contact across accounts.

Leverage field experience and industry credibility to communicate benefits to production teams, collaborate with operations, and travel to active well sites as required.

Qualifications

Bachelor's degree in Petroleum Engineering, Mechanical Engineering or Chemical Engineering.
1–3+ years in petroleum engineering with field experience.
Ability to communicate value to production and operations teams.
Strong knowledge of onshore wellsite equipment and artificial lift systems.
Willingness to travel to customer sites as needed.

Responsibilities

Drive usage, adoption, and satisfaction of IoT sensor/AI monitoring solutions.
Serve as trusted technical advisor and primary contact for accounts.
Strengthen relationships and support retention and expansion.

Skills

Technical knowledge

Customer-facing

Travel readiness

Education

Bachelor's degree in Petroleum Engineering

Mechanical Engineering

Chemical Engineering

Tools

SCADA systems

Remote well control

Predictive maintenance

Job description

Customer Success Manager at Amplified Industries

Amplified delivers IoT sensors and AI-driven monitoring for onshore oil and gas infrastructure — pump jacks, gas lifts, plunger lifts, tanks, and wells — giving operators real-time visibility and predictive insight that reduces downtime, optimizes operations and protects production.

About The Job

Customer Success Manager at Amplified Industries

We deliver undeniable value: providing greater visibility and remote automation, optimization of wells, boosting equipment reliability, delivering immediate ROI, and driving best-in-class customer satisfaction scores.

The Customer Success team drives retention and expansion at Amplified Industries, ensuring operators realize the full value of their investment, deepening adoption across accounts, and strengthening relationships with our current customers.

What You’ll Do

As a Customer Success Manager, you will be responsible for driving usage, adoption, and satisfaction of our advanced IoT sensor and AI-driven monitoring solutions across a portfolio of onshore oil and gas accounts. Your role involves leveraging your technical expertise to help customers optimize wells, ensuring they're getting full value from Amplified's monitoring and remote well control solutions, and serving as their trusted advisor and technical point of contact.

Requirements

Bachelor's degree in Petroleum Engineering, Mechanical Engineering, Chemical Engineering or a related field.
1-3+ years of experience in petroleum engineering, with field experience as a production foreman, production engineer, etc.
Strong industry credibility and technical acumen with the ability to understand and communicate the value of Amplified's solutions to production and operations teams.
Strong working knowledge of onshore wellsite equipment and operations, including artificial lift systems.
Ability to travel as needed to meet with customers, including visits to active well sites.

BONUS POINTS

Prior experience in oilfield operations, production engineering, or automation.
Experience with SCADA systems, remote well control, pump-off controllers, or predictive maintenance technologies.

Compensation & Benefits