Customer Success Manager

Freddie Mac; Greenville (SC); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player in healthcare technology is seeking a Customer Success Manager who is passionate about enhancing patient care and customer satisfaction. This remote role offers flexibility and the chance to work collaboratively with a supportive team dedicated to continuous improvement. You will engage with customers to understand their challenges, advocate for their needs, and provide strategic solutions that align with their objectives. If you're looking for a meaningful opportunity that allows for career growth and the ability to influence customer success, this position is perfect for you.

Qualifications

• 2+ years in Customer Success, preferably in healthcare or technology.
• 3+ years as a radiographer or MRI specialist in a clinical setting.

Responsibilities

• Build relationships with key stakeholders and ensure customer satisfaction.
• Analyze customer data to identify trends and suggest improvements.

Skills

Customer Success Management

Problem-Solving

Effective Communication

Education

Bachelor's in Healthcare

Bachelor's in Business Administration

Bachelor's in Marketing

Tools

Salesforce CRM

Google Suite

Microsoft Suite

Job description

Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with the flexibility to manage your own schedule
- Engage in meaningful work that enhances patient care and customer satisfaction
- Collaborate with a supportive team dedicated to continuous improvement
- Utilize your expertise to influence customer success and retention

What to Expect (Job Responsibilities):
- Build and maintain strong relationships with key stakeholders within customer organizations
- Engage regularly with customers to understand their challenges and goals, ensuring satisfaction
- Provide guidance and solutions that align with customer objectives through strategic planning
- Act as the voice of the customer, advocating for their needs within the company
- Analyze customer data and feedback to identify trends and suggest improvements

What is Required (Qualifications):
- 2+ years of experience in a Customer Success Manager role, preferably in a healthcare or technology setting
- Bachelor's degree in Healthcare, Business Administration, Marketing, or a related field
- Proven experience in a customer-facing role, such as Customer Success or Account Management
- Strong problem-solving abilities and effective communication skills
- Minimum of 3 years of experience as a radiographer/application specialist/MRI specialist or mammographer in a clinical setting

How to Stand Out (Preferred Qualifications):
- Experience in Healthcare IT or understanding of radiology workflow
- Familiarity with Salesforce CRM and data analysis tools
- Proficiency in Google Suite and Microsoft Suite

#HealthcareTechnology #CustomerSuccess #RemoteWork #CareerGrowth #PatientCare

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