Customer Success Manager

Clutch Canada; Germany (OH); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading cloud networking company is seeking a Customer Success Manager for the German region. This role involves ensuring account health and cultivating relationships with customers to maximize their investment in technology. Candidates should have over 5 years of experience in Customer Success or sales roles, particularly in SaaS, Networking, or Security solutions. Exceptional communication skills are essential, along with the ability to travel up to 25%. Join a fast-paced environment and contribute to customer success.

Qualifications

• 5+ years of experience in a Customer Success or sales role in a high growth SaaS company.
• Strong background in Networking, Security, or AI Software solutions.
• Excellent communication and presentation skills.

Responsibilities

• Responsible for the health of the assigned accounts.
• Develop meaningful relationships with key stakeholders within the customer.
• Own and orchestrate Cato's post sales motion.

Skills

Customer Success experience

Networking solutions

Security software skills

Excellent communication

Job description

Welcome to the future of cloud networking and security!

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!

As a Cato Customer Success Manager for the German region, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.

Curiosity - you have a desire to truly understand our customers' business needs.

Creativity - you can find a sustainable path to yes.

Empathy - you connect at a human level with our customers and you genuinely care.

Responsibilities

• Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
• Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
• Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells

Required Skills and Experience

• 5+ year of experience ideally in a Customer Success or sales role at a high growth SaaS software or technology vendor
• Experience working with Networking, Security or AI Software solutions
• Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
• Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
• Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
• Must be very well organised and able to work effectively in a nimble and fast-paced environment
• Effective problem solver, shows ownership and wants to see issues resolved
• Ability to travel up to 25% of the time