Customer Success Manager (Program Management)

Bradley Hartmann & Co.; Flower Mound (TX); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical & Dental Insurance

401k Company Plan with matching

Flexible PTO – 15 PTO and 11 holidays

Collaborative work environment

Focus on work-life balance

Opportunities for growth and learning

Job summary

A consulting and training firm is seeking a Customer Success Manager for OSR Academy, responsible for managing a program with 20-30 participants. The role includes onboarding, organizing training, and ensuring participant engagement through various communication channels. Candidates should possess strong organizational and communication skills, and a Bachelor's Degree is required. This hybrid role is based primarily remote with some onsite work in Flower Mound, offering a salary range of $55,000-$65,000 based on experience.

Qualifications

• Must be comfortable in a fast-paced, rapid-growth environment.
• Strong organizational skills with attention to detail.
• Comfortable navigating online platforms.

Responsibilities

• Management of OSR Academy with 20-30 participants.
• Successfully onboard participants and ensure their adoption.
• Organize aspects of the program using learning management systems.

Skills

Strong organizational skills

Excellent written and verbal communication

Interpersonal skills

Problem-solving mindset

Ability to manage conflict

Education

Bachelor’s Degree

Tools

Microsoft Office (Outlook, Word, Excel)

Kajabi

Canvas

Job description

Customer Success Manager for OSR Academy

Roles and Responsibilities:

• Management of OSR (Outside Sales Rep) Academy as 20-30 participants complete a 12-month course, online and offline
• Successfully onboard participants, and establish a partnership with their managers, ensuring full adoption and long-term success of the OSR Academy
• Organize all aspects of the program, including use of web-based learning management systems, course content and homework assignments, quarterly surveys, management of due dates, and weekly lessons.
• Coordinate and manage bi-weekly live training sessions with Hartmann and Guest Experts
• Proactively engage with participants through phone, email, and video calls to ensure they are completing weekly assignments and using sales training tools
• Facilitate student engagement, grade student-submitted content, and provide consistent reporting to the executive and manager
• Conduct monthly checkups with local managers discussing their participants as needed
• Serve as the main point of contact in all matters relating to OSR Academy
• Proactively collect testimonials and referrals throughout the year
• Insurance (Medical & Dental)
• 401k Company Plan with matching and profit sharing
• Flexible PTO – 15 PTO and 11 holidays
• Fun, collaborative, and team-oriented work environment
• A place where work-life balance is prioritized
• Sense of energy, pride, and ownership in your performance
• Opportunities for continued growth and learning
• A truly collaborative team and the ability to make a big impact

Qualifications:

• Must be comfortable in a fast-paced, rapid-growth environment
• Strong organizational skills that reflect an ability to perform and prioritize multiple tasks seamlessly with close attention to detail
• Must be comfortable navigating online platforms
• Strong interpersonal skills and a consistently positive attitude
• Excellent written and verbal communication skills
• Comfortable managing low levels of conflict as you hold students accountable
• Proactive mindset regarding problem-solving
• Dependable team player who has the ability work independently
• Meets deadlines in a fast-paced environment
• Comfortable using the phone and engaging directly with customers
• Interest in acquiring new skills/knowledge

Education and Experience Requirements:

• Bachelor’s Degree Required
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Experience with Kajabi and Canvas is a plus, but not required
• Candidates must reside in the DFW area.
• You will have 2 work locations: your primary work location (your home) and your secondary work location (office in Flower Mound).
• The majority of the work is remote, however, 25% of the time the Customer Success Manager will meet with the team in Flower Mound. There is variability on a week-to-week basis regarding which date and times we meet.
• Have a quiet and distraction-free working space.
• Dedicate your full attention to your job duties during working hours.
• You will work and be available from 8 a.m. to 5 p.m. Monday through Friday with a one-hour lunch.

Salary Range: $55,000-$65,000 based on experience

About OSR Academy

Mission of the OSR Academy: To intentionally and proactively provide the next generation of LBM (Lumber & Building Materials) Outside Sales Reps with confidence and discipline around the fundamentals of selling.

About Bradley Hartmann & Co.

Bradley Hartmann & Co. is a consulting and training firm passionate about improving sales, leadership, and language training in the construction industry.

BRADLEY HARTMANN is one of the most sought-after thought leaders in the construction industry today. He has written 15 books and hosts both The Construction Leadership Podcast and The Craft of LBM Sales Podcast.

Hartmann advises leaders of LBM dealers, distributors, and manufacturers across the country and trains thousands of commercial and residential construction leaders annually through his executive coaching and consulting, online training programs, custom workshops, and keynote speeches.

COMPANY VALUES:

F.A.C.C.T.S.

F: Fun is a fixture

C: Candid conversations

C: Customers we enjoy working with—focus on keeping them for the long-term

T: Try new...stuff

S: Smarter today—always invest in ourselves

Please note: We are not working with external recruiters or agencies for this role.