Customer Success Manager

Pareto Solutions Group, Inc.; Dunwoody (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

Pareto Solutions Group, Inc. seeks a customer success oriented professional to manage client relationships in Dunwoody, GA. You will drive retention, ensure satisfaction, and help clients reach their goals through proactive engagement and clear communication.

The role emphasizes strong written and verbal communication, analytical thinking, and a track record of improving customer satisfaction in a fast-paced environment.

Qualifications

• Experience in customer success.
• Strong written and verbal communication skills.
• Detail oriented and analytical.
• Demonstrated ability to increase customer satisfaction.
• Bachelor's degree or equivalent experience.

Responsibilities

• Own overall relationship with assigned clients.
• Ensure retention and satisfaction of all assigned clients.
• Aid clients in achieving their goals.

Skills

Customer success experience

Communication skills

Detail oriented

Analytical thinking

Goal achievement mindset

Education

Bachelor's degree or equivalent

Job description

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

Responsibilities

• Own overall relationship with assigned clients
• Ensure retention and satisfaction of all assigned clients
• Aid clients in achieving their goals

Qualifications

• Bachelor's degree or equivalent experience
• Experience in customer success
• Strong written and verbal communication skills
• Detail oriented and analytical
• Demonstrated ability to increase customer satisfaction