Customer Success Manager

Jobtailor; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor is seeking an experienced Customer Success Leader in Dallas to oversee Physician Enterprise solutions, guide a team of specialists, and manage client transitions from implementation to ongoing success. You will troubleshoot compensation calculations, validate data, and drive improvements across cross-functional teams to protect client satisfaction and renewals.

The role emphasizes leadership, data accuracy, and proactive issue resolution in a fast-paced healthcare finance environment.

Qualifications

• Bachelor’s degree in business, Healthcare Administration, Finance, Accounting, Information Systems, or a related field preferred.
• Minimum of 5 years of experience in customer success, client support or implementation in the provider compensation, or healthcare finance space.
• Previous experience supervising, coaching, mentoring, or leading team members.
• Strong understanding of provider compensation methodologies, data validation, reporting, and calculation processes.
• Strong analytical and problem-solving skills with the ability to investigate complex data and system issues.
• Experience managing multiple clients, priorities, deadlines, and escalations in a fast-paced environment.
• Strong attention to detail, organizational skills, and follow-through.
• Excellent written and verbal communication skills with a client-focused approach.
• Proficiency in Microsoft Excel, Word, PowerPoint, and project or support-management tools.

Responsibilities

• Develop and maintain a complete understanding of the Physician Enterprise solutions, including system functionality, data flows, reporting, configuration, and calculation logic.
• Supervise, coach, and support Customer Success Specialists, providing guidance on prioritization, issue resolution, client communication, and performance.
• Manage the transition and handoff of clients from Implementation to Customer Success.
• Troubleshoot client-reported issues related to provider compensation calculations, data accuracy, reporting, and system configuration.
• Investigate discrepancies, validate data and calculation results, perform root cause analysis, and recommend corrective and preventive solutions.
• Monitor team workloads, support request volumes, issue aging, and compliance with established service-level agreements.
• Build and maintain strong relationships with client stakeholders and lead regular client check-ins and operational reviews.
• Coordinate with Project Management, Business Analysis, Product, Engineering, Quality Assurance, and Implementation teams to resolve complex issues.
• Participate in User Acceptance Testing, regression testing, release validation, and post-release support.
• Ensure support cases, client decisions, project plans, resolutions, and recurring issues are documented accurately and timely.
• Identify customer health risks, recurring issues, and process improvement opportunities, and take proactive action to prevent escalations.
• Support customer satisfaction, retention, and renewal readiness through proactive engagement and effective issue management.

Skills

Provider Compensation Methodologies

Customer Success Management

Data Validation

Analytical Problem-Solving

Team Leadership

Education

Bachelor’s degree in business, Healthcare Administration, Finance, Accounting, Information Systems, or a related field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Support-Management Tools

Job description

• Develop and maintain a complete understanding of the Physician Enterprise solutions, including system functionality, data flows, reporting, configuration, and calculation logic.
• Supervise, coach, and support Customer Success Specialists, providing guidance on prioritization, issue resolution, client communication, and performance.
• Manage the transition and handoff of clients from Implementation to Customer Success.
• Troubleshoot client-reported issues related to provider compensation calculations, data accuracy, reporting, and system configuration.
• Investigate discrepancies, validate data and calculation results, perform root cause analysis, and recommend corrective and preventive solutions.
• Monitor team workloads, support request volumes, issue aging, and compliance with established service-level agreements.
• Build and maintain strong relationships with client stakeholders and lead regular client check-ins and operational reviews.
• Coordinate with Project Management, Business Analysis, Product, Engineering, Quality Assurance, and Implementation teams to resolve complex issues.
• Participate in User Acceptance Testing, regression testing, release validation, and post-release support.
• Ensure support cases, client decisions, project plans, resolutions, and recurring issues are documented accurately and timely.
• Identify customer health risks, recurring issues, and process improvement opportunities, and take proactive action to prevent escalations.
• Support customer satisfaction, retention, and renewal readiness through proactive engagement and effective issue management.

Requirements

• Bachelor’s degree in business, Healthcare Administration, Finance, Accounting, Information Systems, or a related field preferred.
• Minimum of 5 years of experience in customer success, client support or implementation in the provider compensation, or healthcare finance space.
• Previous experience supervising, coaching, mentoring, or leading team members.
• Strong understanding of provider compensation methodologies, data validation, reporting, and calculation processes.
• Strong analytical and problem-solving skills with the ability to investigate complex data and system issues.
• Experience managing multiple clients, priorities, deadlines, and escalations in a fast-paced environment.
• Strong attention to detail, organizational skills, and follow-through.
• Excellent written and verbal communication skills with a client-focused approach.
• Proficiency in Microsoft Excel, Word, PowerPoint, and project or support-management tools.
• Ability to work independently and collaborate effectively across departments.

Core Competencies

Demonstrates expertise in provider compensation methodologies, data validation, and client relationship management while effectively leading teams and ensuring customer satisfaction through proactive issue resolution and communication.

Highest-signal resume keywords

• Provider Compensation Methodologies
• Customer Success Management
• Data Validation
• Analytical Problem-Solving
• Team Leadership

ATS Optimization Keywords

Hard Skills

• Data Analysis
• Root Cause Analysis
• Reporting
• Calculation Processes
• Client Support
• Implementation Management
• Project Management

Soft Skills

• Coaching
• Communication
• Organizational Skills
• Attention to Detail
• Client-Focused Approach

Industry Keywords

• Healthcare Administration
• Finance
• Accounting
• Provider Compensation
• Customer Satisfaction

Tools & Technologies

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Support-Management Tools