Client Success Manager (Optometry Focus)

Freddie Mac; Kennesaw (GA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in healthcare services, focusing on optometry and ophthalmology, is seeking a Client Success Manager. This remote role offers career advancement opportunities and a performance-based bonus structure. The role involves guiding clients through their lifecycle, ensuring the delivery of exceptional service and advocating for client needs within the organization.

Benefits

Generous performance-based bonus structure

Work remotely with flexibility

Supportive and collaborative work environment

Opportunities for career advancement

Qualifications

• 3-5+ years of direct client-facing experience.
• Experience with optometry or ophthalmology practices.
• Understanding of practice management or EHR systems.

Responsibilities

• Guide clients through onboarding, implementation, and adoption.
• Conduct regular check-ins and deliver tailored Client Success Plans.
• Track and report on success metrics to drive growth.

Skills

Client retention

Upselling

Cross-selling

Communication skills

Interpersonal skills

Analytical mindset

Solutions-oriented

Education

Bachelor's degree or equivalent practical experience

Job description

Employer Industry: Healthcare Services (Optometry and Ophthalmology)

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely, offering flexibility and work-life balance
- Generous performance-based bonus structure that rewards achievements
- Join a mission-driven team redefining client success in specialized healthcare services
- Supportive and collaborative work environment with a focus on innovation and continuous learning

What to Expect (Job Responsibilities):
- Masterfully guide clients through the full lifecycle: onboarding, implementation, adoption, training, and renewals
- Conduct regular client check-ins and quarterly business reviews to ensure ongoing value delivery
- Develop and execute tailored Client Success Plans aligned with each client's goals
- Track and report on key success metrics to internal stakeholders, driving measurable growth
- Advocate client feedback across Product, Support, Sales, and Leadership teams to influence service offerings

What is Required (Qualifications):
- Bachelor's degree or equivalent practical experience in a relevant field
- 3-5+ years of direct client-facing experience in Customer Success, Account Management, Sales, or Business Development
- Experience working directly with optometry or ophthalmology practices
- Understanding of common practice management or EHR systems in the optical sector
- Proven track record in client retention, upselling/cross-selling, and building lasting professional relationships

How to Stand Out (Preferred Qualifications):
- Familiarity with day-to-day workflows and challenges of optical practices
- Excellent communication, presentation, and interpersonal skills
- Analytical and solutions-oriented mindset for devising effective, client-centric solutions
- Adaptability and resilience in dynamic environments

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