Customer Success Manager

UpGuard; Chicago (IL); Remote; USD 100,000 - 120,000; Full time

Job summary

UpGuard, a cybersecurity technology company, is seeking a Customer Success Manager to enhance client relationships and drive product adoption. This fully remote position offers a competitive salary up to $120,000 with performance bonuses, generous leave, and annual allowances for professional development. Ideal candidates will have experience with enterprise customers and an understanding of cyber risk management frameworks.

Benefits

Monthly lifestyle subsidy

18 weeks paid parental leave

Quarterly performance bonuses

$1,500 annual learning allowance

Qualifications

• 2+ years in customer success, account management, or related.
• High proficiency in English, both written and spoken.
• Understanding of cyber risk management frameworks.

Responsibilities

• Drive value for customer accounts throughout their lifecycle.
• Onboard strategic customers for long-term engagement.
• Advocate for customer needs with internal teams.

Skills

Customer success management

Account management

Stakeholder engagement

Risk management frameworks

Communication

Tools

ChurnZero

GainSight

HubSpot

Salesforce

Job description

Req#: e5fdb36f-9068-412c-861f-571eb34cbe33 Employer Industry: Cybersecurity Technology

Why consider this job opportunity:
- Salary up to $120,000 with quarterly bonuses based on performance
- Monthly lifestyle subsidy for financial, physical, and mental well-being
- Generous annual leave and paid parental leave of 18 weeks
- Fully remote working environment with top-spec hardware provided
- $1,500 annual learning and development allowance for career growth
- Opportunity to work with a rapidly growing company recognized as a great workplace

What to Expect (Job Responsibilities):
- Drive continuous value for a portfolio of accounts throughout the customer lifecycle
- Act as a trusted advisor, meeting regularly with stakeholders to enhance engagement
- Onboard strategic customers and maximize product usage for long-term value
- Provide tailored solutions based on customers' risk management frameworks
- Advocate for customer needs and collaborate with internal teams on insights and opportunities

What is Required (Qualifications):
- 2+ years of experience in customer success, account management, or pre-sales product activation with enterprise organizations
- Proven track record of driving customer success and managing complex solutions
- Experience in building and maintaining customer relationships
- Understanding of cyber risk management or related frameworks
- High proficiency in English, both written and spoken

How to Stand Out (Preferred Qualifications):
- Experience with customer success tools like ChurnZero or GainSight
- Familiarity with CRM systems such as HubSpot or Salesforce
- Understanding of technical cybersecurity compliance standards like NIST, PCI, and ISO27001
- Knowledge of cybersecurity best practices
- Experience in project management and navigating large enterprise relationships

#Cybersecurity #CustomerSuccess #RemoteWork #CareerDevelopment #GreatPlaceToWork

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About the company

Third-party risk and attack surface management software. UpGuard is the best platform for securing your organization’s sensitive data. Our security ratings engine monitors millions of companies and billions of data points every day.

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