Customer Success Manager

Vertex Northwind; Bakersfield (CA); On-site; USD 77,000 - 87,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional development opportunities

Job summary

Vertex Northwind in Bakersfield, CA is seeking a Customer Success Manager to oversee client relationships, deliver technical support, and monitor satisfaction in a fast-paced software environment.

You will collaborate with sales and support teams, coordinate daily operations, and ensure tasks are completed efficiently in a modern open-office setting. A bachelor's degree and 3–5 years in customer success are preferred, with strong communication and problem-solving skills.

Qualifications

• Bachelor's degree in a relevant field and 3–5 years in customer success.
• High school diploma and 2 years in a similar role.
• Strong communication and problem-solving skills.

Responsibilities

• Managing client relationships, providing technical support, monitoring customer satisfaction.
• Collaborating with sales and support teams to ensure seamless client experiences.

Skills

Client relationship management

Technical support

Customer satisfaction

Cross-functional collaboration

Education

Bachelor's degree in a relevant field

High school diploma or equivalent

Tools

Trello

Slack

Microsoft Office

Job description

Vertex Northwind, a well-established company specializing in software solutions for the manufacturing industry, is seeking a Customer Success Manager in Bakersfield, CA. This full-time position offers an attractive compensation and benefits package.

As a Customer Success Manager, you will manage client relationships, provide technical support, and monitor customer satisfaction. You will collaborate closely with sales and support teams to ensure seamless client experiences.

You will join a dedicated team in Bakersfield, CA, where our workplace fosters collaboration and innovation, focusing on delivering exceptional customer service.

The annual salary for this position ranges from $77,000 to $87,310, depending on experience and performance. This role offers a comprehensive benefits package, which may include health insurance, retirement plans, paid time off, and professional development opportunities. The candidate will be responsible for managing daily operations, coordinating with team members, and ensuring tasks are completed efficiently. They will require a computer with standard office software, such as Microsoft Office Suite, and access to email and project management tools. The workplace is a modern office environment with an open layout, promoting collaboration and communication. The candidate should have a high school diploma or equivalent, and at least 2 years of experience in a similar role.

To excel in this role, you should have a bachelor's degree in a relevant field and 3-5 years of experience in customer success or a related field. Strong communication and problem-solving skills are essential, and familiarity with software solutions for the manufacturing industry is a plus.

Successful candidates will be required to undergo a background check and provide proof of their eligibility to work in the country. The workplace is a modern office environment with flexible hours, and the successful candidate will be expected to use our standard project management tools, such as Trello and Slack, to collaborate with the team.

• Managing client relationships, providing technical support, monitoring customer satisfaction, collaborating with sales and support teams
• Bachelor's degree in a relevant field, 3-5 years of experience in customer success or a related field, strong communication and problem-solving skills, familiarity with software solutions for the manufacturing industry