Customer Success Manager

DBeaver Corp; Austin (TX); Remoto; USD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

DBeaver is seeking a Customer Success Manager to drive renewals and expansions while building trusted relationships with our customers. You will partner with client organizations to align DBeaver solutions with evolving data needs and strategic goals.

In this remote US-based role, you will own onboarding, lead QBRs, and collaborate with support and sales to maximize customer value. A proactive mindset and strong communication are essential.

Competenze

• 2+ years in Customer Success or Account Management with renewals or upselling.
• Strong ability to build and nurture customer relationships.
• Familiarity with sales processes including negotiating and closing.
• Proactive approach to identifying customer needs and delivering solutions.
• Excellent communication, interpersonal and presentation skills.
• Experience using CRM systems.

Mansioni

• Proactively engage customers to ensure timely renewals and identify expansion opportunities.
• Develop relationships with key decision-makers and align solutions with goals.
• Drive renewal retention, expansion revenue, and reduce churn through effective management.
• Lead onboarding and post-onboarding check-ins, including QBRs.
• Coordinate with technical support to address inquiries and resolve issues.
• Collect feedback to improve customer satisfaction metrics and product direction.

Conoscenze

Customer relationships

Renewals & upselling

CRM proficiency

Communication skills

Strumenti

HubSpot

CRM software

Descrizione del lavoro

At DBeaver, our team has a shared vision to integrate data into the routines and decision-making process of every individual. With a dedicated community of over 10 million active users worldwide who constantly inspire us, our open-source approach fuels innovation within.

Today, DBeaver is the leading provider of cross-platform enterprise data and database software, and we're seeking a Customer Success Manager to join our team. As a Customer Success Manager at DBeaver, you will play a critical role in ensuring our customers' success and driving long-term growth through renewals and expansions. This role is a unique blend of traditional customer success and account management, requiring a proactive and results-oriented approach.

Location: This role will be based remotely in the United States, ideally based in Eastern or Central time zones to align with our global CSM team (or open to early morning hours).

What You'll Do:

• Proactively engage customers to ensure timely renewals and identify opportunities for expansion.
• Develop strong relationships with key decision-makers and become a business partner within customer organizations to understand their evolving needs and align our solutions to meet their goals.
• Drive key Customer Success metrics, including renewal retention rate, expansion dollars, and reducing churn, through effective relationship management and deal processing.
• Facilitate customer onboarding and engage customers post-onboarding through regular check-ins, Quarterly Business Reviews (QBRs), etc.
• Provide ongoing support by working closely with the technical support team to address customer inquiries and resolve issues.
• Collect and analyze customer feedback to improve Customer Satisfaction Score, Net Promoter Score, product development, and enhance the overall customer experience.

What You Bring:

• 2+ years of experience in a Customer Success or Account Management role with exposure to renewals or upselling, QBRs, and customer feedback.
• Strong background in building and nurturing customer relationships.
• Familiarity with sales processes, including negotiating, closing, and managing deals.
• A proactive approach to identifying customer needs and providing tailored solutions.
• Excellent communication, interpersonal, and presentation skills.
• Experience with CRM systems

Bonus Skills:

• Experience working with database management systems (DBMS), database-related products, or developer-focused products
• Background in open-source technology sales or engagement.
• Experience with Hubspot is a plus
• Skills Can Be Learned, But Passion Can't: Don't worry if your resume doesn't tick every box. In this role, we value experience with building positive customer experiences, and with closing, upselling or expanding customer accounts. If you're a quick learner with the drive to succeed, we encourage you to apply.

About DBeaver:

DBeaver Corporation provides a full-featured data solution that easily adapts to users' needs, from open-source tools, to all-in-one enterprise software. Our mission is to make it possible for all kinds of people and organizations to leverage all kinds of data.

We are committed to creating a diverse and inclusive workplace where everyone feels welcomed and valued. If you are looking for an opportunity to join a collaborative and supportive team, we invite you to apply today.