Customer Success - Management Trainee

Joveo; United States; On-site; USD 60,000 - 70,000; Full time

Job summary

Joveo is seeking a Customer Success Manager to act as a trusted advisor, transforming data into narratives that demonstrate impact. This role requires managing relationships with high-level stakeholders and designing successful adoption strategies for Joveo's solutions. Ideal candidates have up to 3 years of experience in Customer Success or Account Management, alongside strong analytical skills and executive presence. The position comes with a salary range of $60,000 to $70,000 annually and the opportunity for growth within the company.

Qualifications

• 0-3 years of experience in Customer Success or Strategic Account Management.
• Ability to provide world-class advisory that challenges clients to think bigger.
• Strong analytical skills with data.

Responsibilities

• Transform raw data into compelling narratives showing impact on clients' bottom line.
• Lead strategic sessions with Director and CXO-level stakeholders.
• Design and execute project blueprints for seamless adoption of solutions.

Skills

Data storytelling

Stakeholder relationship management

Project management

Analytical skills

Communication

Job description

As the global leader in AI-powered recruitment marketing, we are transforming talent attraction and recruitment media buying for the world’s largest and smartest employers, staffing businesses, RPOs, and recruitment advertising agencies.

The Joveo platform enables businesses to attract, source, engage, and hire the most relevant candidates on time, within their budget. Powering millions of jobs every day, our data-driven recruitment marketing platform uses advanced data science and machine learning to dynamically manage and optimize talent sourcing and applications across all online channels while providing real-time insights at every step of the job seeker journey, from click to hire.

Joveo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

For more information, visit www.joveo.com

About the Role: Management Trainee (Path to Customer Success Manager)

The Customer Success Manager at Joveo isn’t a support function—it’s a high-stakes, advisory role for a storyteller, a strategist, and a growth architect.

You won’t just "manage" clients; you will be their most trusted advisor in the recruitment tech space. You’ll sit at the intersection of data and human capital, transforming complex programmatic advertising metrics into multi-million dollar ROI narratives. This role is about driving Value Realization—ensuring our clients don’t just use Joveo, but win with Joveo.

What You’ll Do

• Be the ROI Storyteller: Move beyond reporting metrics. Transform raw data into compelling narratives that prove Joveo’s impact on a client’s bottom line.
• Command the Boardroom: Own the relationship with Director and CXO-level stakeholders. You won’t just "do" QBRs; you’ll lead strategic sessions that shape the client’s long-term talent strategy.
• Architect Success Playbooks: Don’t just follow a process. Design and execute project blueprints that ensure seamless adoption of Joveo’s cutting-edge AI and programmatic solutions.
• Internal Product Catalyst: Be the voice of the customer. Use your frontline insights to influence our product roadmap, ensuring Joveo stays years ahead of industry needs.
• Drive the "Health" Agenda: Monitor account vitals with surgical precision. Identify risks before they surface and turn challenges into opportunities for expansion and advocacy.
• Mobilize the Powerhouse: Act as the "CEO of your book of business," rallying cross-functional teams (Product, Data Science, Sales) to deliver on bold promises.
• 0-3 years of experience in Customer Success or Strategic Account Management (Bonus points if you’ve navigated the HR Tech, SaaS, or Recruitment Marketing landscape).
• The "Consultant" Vibe: You don't just answer questions; you provide world-class advisory that challenges clients to think bigger.
• Analytical Rigor: You are a wizard with data. Pivot tables and charts are your tools for unearthing clarity from chaos.
• Executive Presence: You speak the language of CXOs—confident, concise, and outcome-oriented.
• An Owner’s Heart: You are self-starting and thrive in high-autonomy environments. You see a gap and you fill it.
• The Advocacy Spark: You have a track record of turning quiet users into vocal brand champions and case-study stars.
• Own the Narrative: You’re not a cog in a machine; you are the primary driver of client retention and happiness in a global growth-stage company.
• Shape the Industry: Be at the forefront of the AI revolution in recruitment marketing, helping the world’s biggest brands find the right talent faster.
• High-Velocity Culture: Work in an environment where speed is a feature, and ownership is the baseline.
• Growth Potential: At Joveo, Customer Success is the engine of our growth. Proving your impact here opens doors to leadership and strategic roles across the organization.

Legal Requirements

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future.

Compensation

The annual salary range for this position is $60,000 – $70,000.

If you can turn data into destiny and clients into champions—this is your stage. Let’s redefine the future of recruitment marketing.