Customer Success Leader: Team Coach & Retention Driver

Fortive; Pittsburgh (Allegheny County); On-site; USD 106,000 - 177,000; Full time

Benefits offered by this job

Bonus eligibility as part of total compensation

Job summary

Fortive seeks a Manager, Customer Success, based in Pittsburgh, to lead and develop a team of Customer Success Managers. In this role, you'll ensure consistent engagement with customers and be responsible for achieving retention and renewal objectives while fostering a customer-centric culture.

Ideal candidates have at least 5 years of experience in customer-facing roles, strong leadership skills, and are proficient with CRM tools like Salesforce. A bachelor’s degree is required, and the position offers a salary range of $106,000 to $177,000.

Qualifications

• Minimum of 5 years of experience in Customer Success, Account Management, or a related customer-facing role.
• Demonstrated ability to lead change, coach performance, and drive accountability.
• Strong written, verbal, and interpersonal communication skills.

Responsibilities

• Lead Customer Success Managers to achieve retention and renewal goals.
• Ensure consistent customer engagement and health monitoring.
• Promote customer-centric management across accounts.

Skills

Leadership

Customer Success Management

Team Development

Communication

Education

Bachelor’s degree or equivalent professional experience

Tools

Salesforce

Job description

Fortive seeks a Manager, Customer Success, based in Pittsburgh, to lead and develop a team of Customer Success Managers. In this role, you'll ensure consistent engagement with customers and be responsible for achieving retention and renewal objectives while fostering a customer-centric culture.

Ideal candidates have at least 5 years of experience in customer-facing roles, strong leadership skills, and are proficient with CRM tools like Salesforce. A bachelor’s degree is required, and the position offers a salary range of $106,000 to $177,000.