Customer Success Lead

Yobi AI; New York (NY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Join a rapidly growing tech company as their first Customer Success Lead. You'll ensure campaign excellence across live programs, driving results and providing exceptional support. With a focus on programmatic advertising, you'll collaborate closely with clients and internal teams to achieve success.

Benefits

Competitive Base Salary

Bonus structure

Equity & financial upside

Health, Dental, Vision

Flexible PTO

401k

Qualifications

• 5 to 7 years of experience in programmatic advertising.
• Hands-on knowledge of major DSPs.

Responsibilities

• Ensure campaigns run smoothly and hit performance goals.
• Translate client objectives into clear media plans.
• Monitor pacing and performance, optimizing when needed.

Skills

Programmatic Advertising

Client Communication

Problem Solving

Tools

Nexxen

The Trade Desk

Viant

Job description

Join to apply for the Customer Success Lead role at Yobi AI.

Yobi is a rapidly growing tech company in the behavioral modeling and personalization space. Our mission is to ethically democratize the AI revolution. Since our founding in 2019, we have been busy assembling one of the largest consented behavioral datasets in the US, beyond the walled gardens of BigTech. This diverse understanding of consumer intent underpins a proprietary, private-by-design AI model that supercharges machine learning and marketing performance for some of the world's leading brands, agencies, and Martech / AdTech platforms.

At Yobi, we believe that every employee should be empowered to own 0-1 contributions and have the opportunity to achieve real impact — and scale that impact — on the business. If that sounds like an exciting opportunity to you, we want to hear from you.

Yobi Highlights:

• Partnerships with Microsoft and Databricks
• Fully remote or hybrid from several hubs (Boston, SF Bay Area, Seattle, NYC)
• World-class team of Machine Learning experts who worked on cutting-edge recommender systems and internal tools @ Amazon, Uber, Twitter, Meta, etc.
• Product and Go-To-Market teams who have taken ideas from concept to 9-figure revenue streams

Benefits:

• Competitive Base Salary
• Bonus structure for qualifying employees
• Meaningful equity & financial upside - a real % of the company
• Health, Dental, Vision
• Flexible PTO
• 401k

As Yobi’s first Customer Success Lead, you’ll be responsible for ensuring campaign excellence across live programs, from onboarding, performance monitoring, and growth of client campaigns. You’ll be the connective tissue between brands, partners, and internal teams, proactively driving results and providing white-glove support.

Your goal: make every Yobi campaign a success story.

Requirements include a strong background in programmatic advertising (5–7 years), a strategic mind, and hands-on platform experience (e.g., Nexxen, The Trade Desk, Viant). You should love to make an impact, enjoy solving complex delivery problems, and be energized by client-facing impact.

What You’ll Do:

• Ensure campaigns run smoothly and hit performance goals
• Translate client objectives into clear media plans, creative needs, and setup requirements
• Coordinate campaign launches and work closely with internal teams to keep everything on track
• Monitor pacing and performance, and step in with optimizations or troubleshooting when needed
• Coordinate with platforms like Nexxen, The Trade Desk, or Viant to support execution
• Keep clients informed with regular updates, performance insights, and clear next steps
• Collaborate with Sales, Product, and Engineering to resolve issues and share feedback from the field

What You Bring:

• 5 to 7 years of experience in programmatic advertising, with a strong track record of campaign delivery
• Hands-on knowledge of major DSPs, especially Nexxen, The Trade Desk, or Viant
• Experience working directly with clients and solving problems across both technical and strategic layers
• A strong understanding of how campaigns are paced, optimized, and measured
• The ability to jump into the platforms and figure things out when something’s not working
• Clear communication skills and a calm, professional approach under pressure
• A bias toward action, with a knack for bringing order to fast-moving environments

We prioritize attitude, culture, and general (technical) fit over matching perfectly into one of our job descriptions. If our mission and work resonate with you, we encourage you to apply. Tell us how you can help drive our products forward, even if you don’t feel like you are a perfect fit for some of the listings.