Customer Success Lead

Burq; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Join a leading company as a Customer Success Lead, ensuring customer satisfaction from onboarding to ongoing management. This role combines leadership with a deep understanding of customer needs in a fast-paced B2B SaaS environment. You will drive engagement and retention through robust processes, collaborating closely with sales and using data to inform decisions. Enjoy competitive salary, remote work options, and generous time off while making a significant impact in a dynamic team.

Benefits

Competitive Salary

Medical, Dental, and Vision Insurance

Reimbursement for Educational Courses

Qualifications

• 5+ years in customer success or account management, preferably in B2B SaaS.
• Knowledge of API integrations and customer onboarding.

Responsibilities

• Lead onboarding for new customers, including API integrations.
• Use data to identify at-risk customers and implement corrective actions.

Skills

Analytical Skills

Communication

Customer Success

Account Management

Tools

HubSpot

API Integrations

Job description

About Burq

Burq started with an ambitious mission: how can we turn the complex process of offering delivery into a simple turnkey solution? We want you to join us to make it even bigger!

Supported by leading venture capitalists like Village Global, with investors including Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely, we have assembled a world-class team across the U.S.

Operating at scale with a small team, we offer an unprecedented opportunity for growth and impact. We seek individuals unafraid to be wrong, supporting decisions with data and narrative. Here’s a quick overview of your role:

Customer Success Lead
The Customer Success Lead will ensure our customers' success from onboarding through ongoing relationship management. This hands-on, high-impact role combines leadership with a deep understanding of customer needs and operational metrics. You will manage customer success across SMB and enterprise accounts, driving engagement and retention through robust processes and proactive support. Ideal for someone thriving in a fast-paced, B2B SaaS environment with both strategic and tactical responsibilities.

Requirements

• 5+ years in customer success or account management, preferably in B2B SaaS
• Experience working with SMB and enterprise accounts
• Knowledge of API integrations, customer onboarding, and platforms like HubSpot
• Strong analytical skills to interpret data and inform decisions
• Previous experience as a Product Manager
• Excellent communication skills for engaging customers and internal teams
• Deep understanding of retention metrics and data-driven customer success strategies
• Ability to thrive in a fast-paced, dynamic environment managing multiple priorities
• Preferably experience in a tech startup

Responsibilities

• Lead onboarding for new customers, including API integrations, dashboard setup, and activation of delivery companies based on needs
• Collaborate with sales to transition deals in HubSpot and ensure smooth handoffs
• Use data to identify at-risk customers and implement corrective actions
• Develop processes to ensure effective customer success and seamless onboarding

Benefits

Investing in You:
- Competitive salary
- Fully remote or in-person work options
- Medical, dental, and vision insurance
- Reimbursement for educational courses

Generous Time Off

We value diversity and are an equal opportunity employer, welcoming applicants regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industry: IT Services and IT Consulting