Customer Success Intern: Paid Social & Ad Tech

Smartlyio; New York (NY); Hybrid; USD 7,501,000 - 10,683,000; Full time

Benefits offered by this job

Paid internship

Job summary

Smartly is offering a Fall 2026 Internship Program in New York. Join the Customer Success team to gain hands-on experience in paid social media, digital advertising, and customer success as you learn how brands leverage Smartly's technology and major social platforms.

You will shadow managers, collaborate with interns, and contribute to real projects while developing a deep understanding of Smartly's platform and advertising ecosystem.

Qualifications

• Pursuing undergraduate degree or recent graduate in marketing, advertising, technology, or related field.
• Curious about digital advertising and how brands use tech to manage campaigns.
• Familiar with social platforms like Meta, TikTok, Pinterest, or Snap and how brands advertise on them.
• Enjoy learning new tools and translating knowledge into practical work.
• Strong communication and collaboration skills; comfortable asking questions while learning.
• Legally authorized to work in the United States without sponsorship.

Responsibilities

• Shadow Customer Success Managers and Paid Social Media Managers to learn how they support customers and optimize campaigns.
• Learn how Customer Success and Managed Services collaborate across Smartly to support accounts.
• Develop an upsell matrix to identify opportunities to introduce customers to more Smartly solutions.
• Build knowledge of Smartly's platform, paid social advertising, and the digital advertising ecosystem.
• Learn how goals and campaign performance translate into strategic recommendations for clients.
• Gain exposure to how paid social campaigns are built, launched, and managed for customers.
• Collaborate with other interns and Smartlies in our New York office on real team projects.

Job description

Smartly is offering a Fall 2026 Internship Program in New York. Join the Customer Success team to gain hands-on experience in paid social media, digital advertising, and customer success as you learn how brands leverage Smartly's technology and major social platforms.

You will shadow managers, collaborate with interns, and contribute to real projects while developing a deep understanding of Smartly's platform and advertising ecosystem.