Customer Success Intern

Smartly; Northern, New York (KY, NY); Hybrid; USD 23,000 - 32,000; Part time

Benefits offered by this job

Paid internship

Job summary

Smartly is offering a Fall 2026 Internship Program in New York to join the Customer Success team and gain hands-on experience in paid social media, digital advertising, and customer success. You will shadow managers, learn cross-team workflows, and contribute to real projects that support customers and commercial teams.

The role targets undergraduates or recent graduates with an interest in marketing, advertising, or technology, and familiarity with social platforms such as Meta, TikTok,

Qualifications

• Pursuing an undergraduate degree or recent graduate with interest in marketing, advertising, or tech.
• Familiar with social platforms (Meta, TikTok, Pinterest, or Snap) and eager to learn.

Responsibilities

• Shadow Customer Success Managers and Paid Social Media Managers to learn how they support customers and help them get more from their digital advertising.
• Learn how Customer Success and Managed Services work with teams across Smartly to support customer accounts.
• Develop an upsell matrix that helps the team identify relevant opportunities to introduce customers to additional Smartly solutions.
• Build your knowledge of Smartly’s platform, paid social advertising, and the wider digital advertising ecosystem.
• Learn how our teams turn customer goals and campaign performance into strategic recommendations.
• Gain exposure to how paid social campaigns are built, launched, and managed for customers.
• Collaborate with other interns and Smartlies in our New York office while contributing to real team projects.

Skills

Digital advertising

Customer success

Collaboration

Curiosity and learning

Education

Undergraduate degree or recent graduate

Job description

Smartly is excited to kick off applications for our Fall 2026 Internship Program!

Join Smartly’s Customer Success team in New York and build hands-on experience in paid social media, digital advertising, and customer success. During your internship, you’ll learn how our teams work with leading brands, build knowledge of Smartly’s technology and major social platforms, and contribute to projects that support our customers and commercial teams.

What You Will Do

• Shadow Customer Success Managers and Paid Social Media Managers to learn how they support customers and help them get more from their digital advertising.
• Learn how Customer Success and Managed Services work with teams across Smartly to support customer accounts.
• Develop an upsell matrix that helps the team identify relevant opportunities to introduce customers to additional Smartly solutions.
• Build your knowledge of Smartly’s platform, paid social advertising, and the wider digital advertising ecosystem.
• Learn how our teams turn customer goals and campaign performance into strategic recommendations.
• Gain exposure to how paid social campaigns are built, launched, and managed for customers.
• Collaborate with other interns and Smartlies in our New York office while contributing to real team projects.

What We Are Looking For

• You are currently pursuing an undergraduate degree or have recently graduated, with an interest in building a career in marketing, advertising, technology, or a related field.
• You’re curious about digital advertising and interested in learning how brands use technology to manage and improve their campaigns.
• You’re familiar with social platforms such as Meta, TikTok, Pinterest, or Snap and interested in understanding how brands use them for advertising.
• You enjoy learning new tools and concepts and can turn what you learn into practical work.
• You communicate clearly, enjoy collaborating with others, and are comfortable asking questions as you learn.
• You are legally authorized to work in the United States without sponsorship.

This internship is paid at $20 per hour and will be approximately 30 hours per week from October 6 through December 17, 2026.

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About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

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