Customer Onboarding Intern

Smartly; New York (NY); On-site; USD 31,000 - 36,000; Full time

Job summary

Smartly is excited to kick off applications for our Fall 2026 Internship Program. As a Customer Onboarding Intern at Smartly, you’ll gain hands-on experience supporting the onboarding journey and help teammates create customer-facing materials, analyze performance, and build reporting views.

You’ll work with Onboarding Managers to support campaign and product-feed setup, track timelines, and collaborate across teams.

Qualifications

• Pursuing a degree in Marketing, Advertising, Business, or Communications.
• Senior or recent graduate from a four-year college or university.
• Familiar with paid social advertising through coursework, internships, or experience.
• Strong organizer with project-management interests and data presentation skills.
• Excellent communication and collaboration across teams.

Responsibilities

• Assist Onboarding Managers with onboarding projects and day-to-day deliverables.
• Create and update customer-facing presentations and onboarding materials.
• Build reporting views and organize performance data.
• Support campaign analysis and identify key insights.
• Assist with campaign and product-feed creation and track timelines.

Skills

Paid social advertising

Data analysis

Presentation creation

Project management

Communication

Education

Bachelor's degree in Marketing/Advertising/Business/Communications

Tools

Meta

TikTok

Pinterest

Snapchat

Job description

Smartly is excited to kick off applications for our Fall 2026 Internship Program!

Are you interested in paid social advertising and helping customers successfully launch on a new technology platform? As a Customer Onboarding Intern at Smartly, you’ll gain hands‑on experience supporting the team responsible for guiding new customers through their onboarding journey.

You’ll work alongside our Onboarding Managers to create customer‑facing materials, analyze campaign performance, build reporting views, and support campaign and feed setup. This is a great opportunity to strengthen your paid media and project‑management skills while learning how a global technology company brings new customers onto its platform.

As a Customer Onboarding Intern, you will…

• Assist Onboarding Managers with customer onboarding projects and day‑to‑day deliverables
• Create and update customer‑facing presentations and onboarding materials
• Help build reporting views and organize performance data
• Support campaign analysis and identify key insights
• Assist with campaign and product‑feed creation
• Track project timelines, deliverables, and follow‑up items
• Collaborate with internal teams to help keep onboarding projects moving forward
• Support more advanced customer onboarding projects based on your paid media experience

We are looking for you if you are…

• A full‑time senior, or recent graduate from an accredited four‑year college or university
• Pursuing a degree in Marketing, Advertising, Business, Communications, or a related field
• Familiar with paid social advertising through coursework, internships, or professional experience
• Experienced with platforms such as Meta, TikTok, Pinterest, or Snapchat—preferred but not required
• Organized and interested in developing your project‑management skills
• Comfortable working with data and creating presentations
• Detail‑oriented, proactive, and eager to learn
• A strong communicator who enjoys collaborating across teams
• Legally authorized to work in the United States without sponsorship

This internship is paid at $20 per hour and will be approximately 30 hours per week from October 6 through December 17, 2026.

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About Smartly

Smartly is the AI‑powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end‑to‑end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best. Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.