Customer Success & Implementation Lead

AirPay; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

A healthcare tech company is seeking a dynamic Customer Success & Implementation Manager. This role involves guiding dental practices through AirPay software implementation, ensuring maximum value and satisfaction. The ideal candidate will have 5+ years of client service or consulting experience, strong project management skills, and a passion for healthcare. Candidates must be based in NYC or willing to relocate, with a commitment to excellence and enjoyable work culture.

Qualifications

• 5+ years of experience in consulting, client services, or customer success.
• Experience in implementing software solutions.
• Strong project management skills.

Responsibilities

• Act as primary point of contact during & after implementation.
• Lead the implementation process for strategic customers.
• Manage project timelines and deliverables.
• Provide onboarding and training on the product.
• Maximize customer product usage and satisfaction.
• Conduct regular check-ins and account assessments.

Skills

Client services

Project management

Strong critical thinking

Problem-solving abilities

Customer satisfaction

Adaptability

Self-motivation

Strong work ethic

Job description

A healthcare tech company is seeking a dynamic Customer Success & Implementation Manager. This role involves guiding dental practices through AirPay software implementation, ensuring maximum value and satisfaction. The ideal candidate will have 5+ years of client service or consulting experience, strong project management skills, and a passion for healthcare. Candidates must be based in NYC or willing to relocate, with a commitment to excellence and enjoyable work culture.