Customer Success & Growth Specialist

Csagroup; Cleveland (OH); Presencial; USD 45 000 - 65 000; Tempo integral

Resumo da oferta

CSA Group in Cleveland, OH seeks a Customer Care Specialist to promote growth and superior service for new and existing customers within an assigned territory. You will be the internal contact for inquiries, quotes and service, supporting and coordinating throughout the sales cycle.

You will collaborate with NAMs, SAMs, and Technical staff to deliver timely information, ensure customer satisfaction, and promote CSA Group TIC services while aligning solutions to evolving needs.

Qualificações

• Post-secondary education is required.
• 2-4 years of Sales or Marketing experience.
• Understanding of Salesforce and Workday preferred.
• Knowledge of the safety certification industry.
• Computer proficiency in Word, Excel, PowerPoint, Outlook, and database applications.
• Excellent verbal and written English communication skills.
• Excellent phone and customer service skills.
• Able to maintain positive contacts within all levels of the organization and follow up on client requests.

Responsabilidades

• Work as a member of the Commercial Unit and partner with Sales, Technical, Operations, and Marketing teams to deliver a seamless customer experience.
• Collaborate daily with NAMs, SAMs, Technical Specialists, and Operations staff to support customer success and growth.
• Take ownership of existing customer relationships and ensure high level of service across your portfolio.
• Promote CSA Group TIC services and offer new testing and certification options to customers.
• Support sales by providing timely preliminary information to prospects and clients.
• Engage with current customers to position CSA Group as a trusted partner and drive service adoption.
• Provide market insights and feedback to identify new business opportunities and strategic focus areas.
• Support and accelerate new business growth with consistent follow-up and coordination.
• Partner with customers to deliver responsive service coordination within territory.

Formação académica

Post-secondary education

Ferramentas

Salesforce

Workday

Descrição da oferta de emprego

CSA Group in Cleveland, OH seeks a Customer Care Specialist to promote growth and superior service for new and existing customers within an assigned territory. You will be the internal contact for inquiries, quotes and service, supporting and coordinating throughout the sales cycle.

You will collaborate with NAMs, SAMs, and Technical staff to deliver timely information, ensure customer satisfaction, and promote CSA Group TIC services while aligning solutions to evolving needs.