Customer Success Engineer — AI-Driven, High-Impact

Nautilus; California (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Nautilus is hiring a Customer Support Engineer to be the technical backbone of our customer experience. You’ll triage issues, debug real problems, and work directly in the product, in the logs, and with engineering to ship fixes.

You’ll engage with customers daily, turn frustrated operators into fans, and thrive in a high-growth environment that values ownership and proactive problem-solving.

Qualifications

• Own outcomes end-to-end and fix problems without waiting to be told.
• Enjoy talking to customers and turn frustration into fans.
• Thrive in a high-growth environment with shifting priorities.
• Strong technical fundamentals in APIs, SQL, and logs.

Responsibilities

• Triaging issues and debugging technical problems alongside engineering.
• Talk to customers daily and use logs to ship fixes.

Skills

Customer communication

Troubleshooting

SQL

APIs

Logs analysis

Ownership

Job description

Nautilus is hiring a Customer Support Engineer to be the technical backbone of our customer experience. You’ll triage issues, debug real problems, and work directly in the product, in the logs, and with engineering to ship fixes.

You’ll engage with customers daily, turn frustrated operators into fans, and thrive in a high-growth environment that values ownership and proactive problem-solving.