Customer Success Engineer

Trantor; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Trantor is seeking a senior customer-facing technical professional to guide enterprise customers through complex data platform implementations. You will leverage deep SQL and database architecture knowledge to optimize performance while collaborating across Linux and cloud environments.

The role emphasizes managing technical escalations and delivering scalable, secure data solutions for international customers, with expertise in distributed systems and modern data tools.

Qualifications

• 6+ years of customer-facing technical roles in consulting, support, or customer success.
• Hands-on experience with distributed databases and complex data platforms.
• Deep understanding of relational databases, SQL, architecture, and query optimization.
• Experience with enterprise applications and distributed systems.
• Strong Linux and cloud environments knowledge.
• Experience with MySQL, PostgreSQL, MS SQL, Oracle, or other relational databases; NoSQL/Key-Value databases, Kafka, S3, CDC/replication, Kubernetes.
• Observability/monitoring platforms; backup, restore, HA, and DR expertise.
• Understanding of cloud networking, security, encryption, and enterprise infra.
• Python or scripting language knowledge is desirable.
• Proven experience with enterprise customers, ideally in international/global environments.
• Ability to manage technical customer escalations and drive issues to resolution.

Responsibilities

• Collaborate with enterprise customers to design and implement scalable data solutions.
• Analyze and optimize SQL queries and data architectures for performance.
• Work across Linux, cloud environments, and modern data ecosystems.
• Engage with stakeholders to manage escalations and ensure successful resolutions.
• Advise on best practices for security, backup, DR, and observability.

Skills

Customer-facing roles

Consulting

Solutions engineering

Customer success

Escalation management

SQL

Database architecture

Query optimization

Linux

Cloud environments

Tools

MySQL

PostgreSQL

MS SQL

Oracle

NoSQL/Key-Value

Kafka

S3 cloud storage

CDC/replication

Kubernetes

Observability platforms

Job description

6+ years of experience in customer-facing technical, consulting, technical support, solutions engineering, or customer success roles.

Strong hands-on experience with distributed databases and complex data platforms.

Deep understanding of relational databases, SQL, database architecture, and query optimization.Strong hands-on SQL experience, including query analysis and performance tuning.

Experience working with complex enterprise applications and distributed systems.

Strong understanding of Linux and cloud environments.

Experience with several technologies across the modern data ecosystem, such as:MySQL, PostgreSQL, MS SQL, Oracle, or other relational databasesNoSQL / Key-Value databasesKafkaCloud storage such as S3CDC and replicationKubernetesObservability / monitoring platformsBackup, restore, HA, and DRUnderstanding of cloud networking, security, encryption, and enterprise infrastructure.

Working knowledge of Python or another scripting language is desirable.

Customer & ConsultingProven experience working directly with enterprise customers, preferably in international/global environments.

Demonstrated ability to manage technical customer escalations and drive issues through resolution.

Preferred candidate profile

Perks and benefits