Customer Success Manager

Zephico Technologies; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Zephico Technologies is seeking a seasoned Customer Success Manager to manage and grow strategic enterprise relationships around Databricks and data platform solutions. You will translate customer needs into Databricks-based solutions, drive adoption and expansion, and collaborate with Sales, Pre-Sales, Data Engineering, Cloud, and Delivery teams to ensure outcomes and health metrics.

You will identify risks and opportunities, contribute to proposals, and maintain comprehensive account plans

Qualifications

• 10+ years of overall experience with enterprise customers.
• Strong Databricks background mandatory.
• Experience in Customer Success, Account Management, Sales, Consulting, or related fields.

Responsibilities

• Manage and develop relationships with enterprise customers using Databricks and data platform solutions.
• Understand customer business requirements and align them with Databricks-based solutions.
• Drive customer adoption, engagement, retention, and expansion.
• Identify opportunities for upselling and additional Databricks services/solutions.
• Collaborate with Sales, Pre-Sales, Data Engineering, Cloud, and Delivery teams.
• Advise customers on the Databricks and Data & AI transformation journey.
• Conduct regular reviews and track health, adoption, and outcomes.
• Identify risks, challenges, and opportunities within accounts.
• Support proposals, account planning, and negotiations where required.
• Develop and maintain account plans for strategic customers.
• Collaborate with Databricks, cloud partners, and stakeholders to drive success.
• Stay updated on platform capabilities, Lakehouse architecture, and related cloud technologies

Skills

Databricks background

Customer Success

Account management

Sales collaboration

Tools

Databricks Lakehouse

Job description

Role & responsibilities

Key Responsibilities

• Manage and develop strong relationships with enterprise customers using Databricks and data platform solutions.
• Understand customer business requirements and align them with Databricks-based solutions.
• Drive customer adoption, engagement, retention, and expansion.
• Identify opportunities for upselling, cross-selling, and additional Databricks services/solutions.
• Work closely with Sales, Pre-Sales, Data Engineering, Cloud, and Delivery teams to support customer requirements.
• Act as a trusted advisor to customers on their Databricks and Data & AI transformation journey.
• Conduct regular customer reviews and track customer health, adoption, satisfaction, and business outcomes.
• Identify potential risks, challenges, and opportunities within customer accounts.
• Support proposals, solution discussions, account planning, and commercial negotiations where required.
• Develop and maintain account plans for strategic customers.
• Collaborate with Databricks, cloud partners, and internal stakeholders to drive customer success.
• Stay updated on Databricks platform capabilities, Lakehouse architecture, Data Engineering, AI/ML, and related cloud technologies.

Required Skills & Experience

• 812 years of overall experience, preferably around 10 years.
• Strong and demonstrable Databricks background is mandatory.
• Experience in Customer Success, Account Management, Sales, Consulting, Pre-Sales, or Client Engagement within the data/technology domain.
• Experience working with enterprise customers and senior stakeholders.
• Strong understanding of Databricks Lakehouse Platform and its ecosystem.
• Knowledge of Data Engineering, Data Warehousing, Data Analytics, AI/ML, and Cloud platforms.
• Exposure to AWS, Azure, or GCP is preferred.
• Experience identifying business opportunities and contributing to revenue growth.
• Strong communication, presentation, negotiation, and stakeholder-management skills.
• Ability to understand technical requirements and translate them into business value.