Customer Success Engineer

Recruitometry; Town of La Grange (WI); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

401(k) with employer match

Paid vacation and sick time

Disability coverage

Life insurance

Job summary

Recruitometry is seeking an experienced Customer Success Engineer to support industrial customers across the United States from Wisconsin. You will blend technical problem-solving with proactive customer engagement to drive value from digital and IIoT solutions.

In this hands-on role, you will onboarding, implement, train, and support customers, collaborate with engineering and product teams, and identify opportunities for continuous improvement and upsell while staying current with cloud,

Qualifications

• Bachelor's degree in Engineering, Electrical, Industrial, Foundry Technology, or related field, or equivalent experience.
• Experience as a Service Engineer, Production Engineer, Process Engineer, or similar role.
• Experience in equipment, manufacturing, industrial, or foundry industry is highly beneficial.
• Strong troubleshooting, analytical, and problem-solving skills.
• Proven experience managing customer relationships and working directly with customers.
• Working knowledge of Linux environments.
• Understanding of computer networks, cloud services, IoT technologies, and industrial protocols like MQTT and OPC-UA is a plus.
• Familiarity with software version management and deployment is advantageous.
• Programming or scripting experience is a plus.

Responsibilities

• Serve as the primary day-to-day technical contact for a portfolio of customers.
• Guide customers through adoption, implementation, and ongoing use of digital/IIoT solutions.
• Translate customer requirements into practical solution specifications and deployments.
• Lead onboarding, deployment planning, data validation, user setup, and training.
• Collaborate with IIoT, engineering, PM, product, and other teams to deliver solutions.
• Troubleshoot software, equipment, data connections, networks, and deployments.
• Support the customer lifecycle from onboarding to optimization.
• Travel as needed to support deployments and training.

Skills

Customer relationships

Linux knowledge

Networking concepts

English communication

Education

Bachelor's degree in engineering or related field

Tools

MQTT

OPC-UA

Cloud services

Job description

Customer Success Engineer

About the Role:

We are seeking an experienced Customer Success Engineer to join a growing engineering and digital solutions team supporting customers across the United States. This is an excellent opportunity for an engineer with experience in service, production, process engineering, or industrial technology who enjoys combining technical problem-solving with customer engagement.

The successful candidate will serve as a trusted technical advisor to customers, helping them implement and maximize the value of digital and Industrial Internet of Things (IIoT) solutions. You will work closely with customers, project managers, product specialists, and engineering teams to understand technical requirements, implement solutions, provide training and support, and identify opportunities for continuous improvement.

Key Responsibilities:

• Manage a portfolio of customers and serve as their primary day-to-day technical contact.
• Guide customers through the adoption, implementation, and ongoing use of digital and IIoT solutions.
• Understand customers' technical, operational, process, and business challenges and translate them into practical solution requirements.
• Develop project specifications covering network architecture, data connections, process data mapping, and deployment plans.
• Lead customer onboarding, solution implementation, data validation, user setup, training, and post-implementation support.
• Collaborate with IIoT, engineering, project management, product, and other internal teams to deliver customer solutions.
• Work with third-party equipment and integrations to resolve technical issues and ensure successful deployments.
• Provide first-level technical support and help customers maximize the value of digital products.
• Conduct customer training, technical seminars, sales meetings, and other educational sessions.
• Gather customer feedback and communicate insights to product development teams to support platform enhancements.
• Identify opportunities for continuous improvement, increased customer value, and potential upselling.
• Troubleshoot technical challenges involving software, equipment, data connections, networks, and deployments.
• Support digital solutions throughout the customer lifecycle, from onboarding through ongoing adoption and optimization.
• Maintain strong customer relationships through proactive communication and timely issue resolution.
• Stay current with emerging digital, IIoT, cloud, networking, and industrial technologies.
• Travel as needed to support customers, implementations, training, and business requirements.

Required Qualifications:

• Bachelor's degree in Engineering, Electrical Engineering, Industrial Engineering, Foundry Technology, or a related technical discipline, or equivalent education and experience.
• Professional experience as a Service Engineer, Production Engineer, Process Engineer, or similar technical engineering role.
• Experience in the equipment, manufacturing, industrial, or foundry industry is highly beneficial.
• Strong technical troubleshooting, analytical, and problem-solving skills.
• Proven experience managing customer relationships and working directly with customers.
• Working knowledge of Linux environments.
• Understanding of computer networks, cloud services, IoT technologies, and industrial communication protocols such as MQTT and OPC-UA is a plus.
• Familiarity with software version management, software deployment, or related technology is advantageous.
• Programming or scripting experience is a plus.
• Ability to quickly understand complex technologies and translate technical capabilities into business value.
• Strong communication and interpersonal skills with the ability to explain technical concepts clearly to both technical and non‑technical stakeholders.
• Highly self‑motivated, proactive, and comfortable working in a hands‑on environment.
• Strong teamwork and collaboration skills, ideally with experience working in an international environment.
• Passion for helping customers achieve measurable business value through digital technologies.
• Excellent written and verbal English communication skills.
• Ability and willingness to travel as required.
• Must be authorized to work for any employer in the United States.

Why Join Us:

• Work at the intersection of engineering, digital technology, IIoT, and customer success.
• Help industrial customers transform operational data into meaningful business insights.
• Work with innovative digital solutions across manufacturing and industrial environments.
• Collaborate with experienced engineering, product, project management, and technology teams.
• Enjoy meaningful customer interaction and the opportunity to become a trusted technical advisor.
• Gain exposure to emerging technologies including cloud services, industrial IoT, networking, and data-driven solutions.
• Contribute directly to product improvements through customer feedback and technical insights.
• Work within a global organization that values innovation, sustainability, teamwork, and employee development.
• Build long-term career opportunities across engineering, technology, customer success, and industrial digitalization.

Compensation & Benefits:

• Competitive compensation commensurate with experience and qualifications.
• Performance-based bonus opportunities.
• Medical insurance.
• Employer-paid short-term and long-term disability coverage.
• Employer-paid life insurance.
• Employer-paid critical illness and accidental coverage.
• 401(k) retirement plan with employer match.
• Paid vacation and sick time.
• Paid holidays.
• Professional development and employee training opportunities.
• Opportunities to work with global engineering and technology teams.