Software Implementation Engineer

Sterling St James LLC; Charleroi (Washington County); On-site; USD 85,000 - 110,000; Full time

Job summary

Sterling St James LLC is seeking an Application Engineer to solve complex technical problems, work directly with customers, and turn real-world challenges into engineered solutions. This role sits at the intersection of engineering, sales, product development, and the customer, spanning concept through field deployment.

You will collaborate with sales, design, and field teams to deliver manufacturable solutions, perform analyses, and provide training and field support in industrial environments.

Qualifications

• Bachelor’s degree in Electrical/Electronics Engineering or closely related discipline.
• 5+ years of technical field, applications engineering, or similar hands-on engineering experience.
• Experience in oil & gas, mining, power generation, heavy industrial environments.
• Familiarity with sensor technologies, industrial monitoring systems, electronics, and network communications.
• Working knowledge of Modbus, 4–20mA, relay logic, and other common industrial protocols.

Responsibilities

• Develop deep expertise in the company’s products, technologies, and applications across industrial markets.
• Partner with sales to understand customer requirements and recommend the right technical solution.
• Translate customer needs into practical, manufacturable system and product solutions.
• Configure standard products and systems to meet application-specific requirements.
• Design customized solutions incorporating internal products and third‑party technologies.
• Perform engineering calculations to support product selection and recommendations.
• Serve as a primary technical contact for customers through the sales and implementation process.
• Communicate product capabilities and technical concepts to both technical and non-technical audiences.

Skills

5+ years of field engineering

Troubleshooting skills

Technical communication

Technical writing

Education

Bachelor’s degree in Electrical/Electronics Engineering

Tools

AutoCAD

HMI systems

Job description

Application Engineer

The Opportunity

Our client is seeking a talented Application Engineer who enjoys solving complex technical problems, working directly with customers, and turning real-world challenges into practical engineered solutions.

This is not a behind-the-desk engineering role. The Application Engineer sits at the intersection of engineering, sales, product development, and the customer, serving as the technical expert throughout the entire customer journey—from initial concept and system design through installation, commissioning, troubleshooting, and ongoing support.

The ideal candidate combines strong electrical/electronics knowledge with curiosity, problem-solving ability, and the communication skills to comfortably work with everyone from engineers and plant personnel to sales professionals and business leaders.

If you enjoy figuring out how things work, designing solutions that perform in demanding industrial environments, and seeing your work come to life in the field, this could be an excellent opportunity.

What You’ll Do

As a key technical resource for both customers and the sales organization, you will:

• Develop deep expertise in the company’s products, technologies, and applications across industrial markets.
• Partner with sales professionals to understand customer requirements and recommend the right technical solution.
• Translate customer needs into practical, manufacturable system and product solutions.
• Configure standard products and systems to meet application-specific requirements.
• Design customized solutions incorporating internal products as well as third‑party technologies.
• Perform engineering calculations and technical analysis to support product selection and recommendations.
• Serve as a primary technical point of contact for customers throughout the sales and implementation process.
• Clearly communicate product capabilities, system functionality, and technical concepts to both technical and non‑technical audiences.
• Create application drawings, technical documentation, specifications, and training materials.
• Support system design, testing, verification, installation, programming, commissioning, and startup activities.
• Troubleshoot equipment and systems in the field, over the phone, and through electronic support.
• Provide technical and product training to customers, sales teams, and other stakeholders.
• Test new and existing equipment to verify performance against engineering specifications.
• Help evaluate new products and determine their readiness for field deployment.
• Provide engineering teams with clear feedback regarding product performance, customer requirements, field issues, and potential improvements.
• Participate in the design and development of new products and product enhancements.
• Coordinate outside engineering resources when specialized expertise is required.
• Accompany sales professionals on customer visits and participate in technical presentations and conference calls.
• Support technical responses to RFIs and RFQs.
• Identify additional customer needs and opportunities that could lead to future products, applications, or business growth.

What We’re Looking For

• Bachelor’s degree in Electrical Engineering, Electronics Engineering, or a closely related discipline.
• 5+ years of technical field, applications engineering, or similar hands‑on engineering experience.
• Experience within oil & gas, mining, power generation, heavy industrial, or similar environments.
• Familiarity with sensor technologies, industrial monitoring systems, electronics, and network communications.
• Working knowledge of industrial communication and control protocols, including:
  • Modbus
  • 4–20mA
  • Relay logic
  • Other common industrial communication protocols
• Understanding of hazardous locations, classifications, and equipment ratings.
• Strong troubleshooting and diagnostic skills.
• Demonstrated ability to manage multiple technical projects and competing priorities.
• Ability to translate complex technical information into language customers and non‑technical users can understand.
• Strong technical writing and documentation skills.

Additional Experience That Will Set You Apart

Experience with any of the following would be particularly valuable:

• Allen-Bradley controls
• Ladder logic
• HMI systems and interface design
• AutoCAD
• Industrial gas detection or sensor systems
• System commissioning and field startup
• Mechanical systems or strong mechanical aptitude

The Person Who Will Thrive Here

We’re looking for someone who is naturally curious and enjoys solving the problems that don’t always have an obvious answer.

You’ll likely succeed in this role if you’re a self-starter who can think on your feet, troubleshoot methodically, communicate confidently, and move comfortably between the engineering office and the plant floor.

You should also be comfortable working in industrial environments that may include power plants, underground mining operations, oil & gas facilities, and other heavy industrial locations.

Travel & Physical Requirements

• Approximately 10% travel to customer and other business locations.
• Occasional travel to Canada and Mexico may be required.
• Candidates must possess or be able to obtain a valid passport.
• Ability to lift up to 50 pounds when necessary for equipment installation, testing, or field support.

Why Consider This Opportunity?

This position offers the chance to do much more than support an existing product line. You’ll have a direct voice in how products are applied, improved, and developed while working closely with customers to solve meaningful safety and operational challenges.

You’ll join a collaborative, hands‑on team environment where technical expertise is valued and engineers have the opportunity to see the real‑world impact of their work.

Benefits

The company offers a competitive benefits package that includes:

• 401(k) with company matching
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Collaborative, hands‑on team environment