Customer Success Engineer

Tasklet; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Tasklet is an AI startup building an automation platform that acts across tools and services to execute user-desired outcomes. We are seeking a customer-focused team member who can handle inbound support, talk live with users, and relentlessly automate and improve systems to reduce workload while boosting customer success.

This role suits someone with 1–5 years of experience, a technology power user mindset, and a passion for helping customers.

Qualifications

• 1–5 years of experience in customer-facing roles.
• Strong communication, empathy, and problem-solving skills.
• Proactive in automating repetitive tasks and improving processes.
• Comfortable with using AI tools and explaining technical ideas clearly.

Responsibilities

• Own inbound customer support via email and calls, diagnosing and resolving issues.
• Ensure excellent customer interactions, building trust and confidence in Tasklet.
• Maintain high-touch onboarding, training, and demos for customers.
• Provide feedback to product/engineering to fix issues and improve workflows.
• Build AI-augmented support workflows to automate common requests.
• Improve internal tooling and dashboards to boost efficiency.
• Create self-serve resources to reduce inbound volume and assist users.

Skills

Customer support

Communication

Empathy

Problem solving

Automation

Tools

AI tools familiarity

Job description

Tasklet is building the AI platform companies use to run their business on agents. A customer describes an outcome in plain English, and Tasklet gets the work done across their tools and systems—immediately or in the cloud 24×7.

Our users are building real automations with Tasklet — connecting dozens of services, writing complex workflows, and trusting an AI agent with critical work. When something breaks or gets confusing, the quality of help they get determines whether they go deeper or give up. But we don't want to solve this just by throwing people at support tickets. We want to solve it by making everything work better — through better product, better self-serve resources, smarter automation, and better internal tooling.

We’re looking for someone to become a core owner of our customer-facing work: handle inbound support, talk live with users, proactively help high-value customers get more out of Tasklet, and relentlessly automate and improve the system so your workload keeps going down while our customers keep getting more successful.

This is a great role for someone with roughly 1–5 years of experience who is a technology power user, great with customers, and excited to grow into a broad customer-facing role at an AI startup.

Compensation

Responsibilities

• Own inbound customer support via email and calls — diagnose and resolve complex issues across a product that touches dozens of external services, runs code, browses the web, and manages files
• Make every customer interaction excellent — when a customer interacts with you, they should come away thinking more highly of Tasklet. You'll explain complex technical ideas clearly, make people feel understood, and create confidence that their issue is being handled well
• Own existing customer relationships — ensure customers are loving Tasklet, help them find new ways to use the product, and grow our relationships. Provide high-touch onboarding, training, and demos
• Feed insights back to product and engineering — systematically capture what's breaking, what's confusing, and what's missing, and work directly with eng to fix it — including driving some fixes yourself
• Build AI-augmented support workflows — use Tasklet (and other tools) to automate handling of common support requests so you can focus on the most important issues
• Improve our internal tooling and processes — build dashboards, admin panels, and automations that make us more efficient at serving customers
• Create and improve self-serve resources — write help docs, guides, examples, and internal playbooks that reduce inbound volume and help users succeed without needing to contact support

Requirements

• You’re ambitious, have roughly 1–5 years of experience, and are looking for a high-slope opportunity at a fast-growing AI startup
• You’ve spent time in a high-agency role where you had to quickly understand messy problems and work effectively with business customers
• You love working with people, and you’re great at it. You’re charismatic and an unusually clear, concise communicator. You have genuine empathy for users and are a natural at building trust and goodwill
• You’re a technology power user and love solving technical problems, whether or not you have a technical degree
• You're AI-pilled and love to automate — you already use AI heavily in your work and life and are always looking to understand the latest AI products and features. When you see repetitive work you automate it away — you don’t just power through it