Customer Success Engineer ($130k-$180k + Equity) at Tasklet

Jack & Jill; San Francisco (CA); On-site; USD 130,000 - 180,000; Full time

Job summary

Tasklet in San Francisco, USA, is seeking a Customer Success Engineer to bridge technical complexity and user success. You will own the customer journey from onboarding to solving advanced issues, and will automate support workflows with AI while feeding insights back to engineering.

The ideal candidate has 1–5 years in high-agency, customer-facing roles, a power-user technical mindset, and excellent communication to translate complex concepts for business users.

Qualifications

• 1-5 years of experience in high-agency, customer-facing roles within a fast-paced technology or startup environment.
• Demonstrates a "power user" technical mindset with a passion for automating repetitive work using modern AI tools.
• Excellent communicator who can translate complex technical concepts into clear, empathetic, and persuasive guidance for business users.

Responsibilities

• Diagnose and resolve complex technical issues across external services, code execution, and web browsing tasks.
• Manage high-touch customer relationships through onboarding, demos, and proactive training to ensure long-term product success.
• Collaborate with engineering to fix product bugs and build internal tools like dashboards and AI-augmented support workflows.

Skills

Customer-facing

Technical mindset

Communication

Job description

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.

She will pick the best candidates from Jack's network.

The next step is to speak to Jack.

Job Title

Customer Success Engineer

Salary

$130k-$180k + Equity

Company Description

Tasklet is a $20M venture-backed AI startup in San Francisco, funded by Union Square Ventures, Lightspeed, and Y Combinator. Founded by the creators of Firebase and Shortwave, Tasklet is building an autonomous agent platform that allows companies to run complex business operations using plain English outcomes.

Job Description

As a Customer Success Engineer at Tasklet, you will bridge the gap between technical complexity and user success. You'll own the customer journey, from high-touch onboarding to solving intricate technical issues. By automating support workflows with AI and feeding insights back to engineering, you’ll ensure our users thrive while scaling our operations efficiently.

Location

San Francisco, USA

Why this role is remarkable

• Join a high-growth AI startup backed by elite investors like Union Square Ventures and Lightspeed, currently valued at $175M.
• Work directly with a world-class founding team that previously built Firebase (acquired by Google) and Shortwave.
• Shape the future of AI agents by using Tasklet's own technology to automate your role and improve the product.

What You Will Do

• Diagnose and resolve complex technical issues across external services, code execution, and web browsing tasks.
• Manage high-touch customer relationships through onboarding, demos, and proactive training to ensure long-term product success.
• Collaborate with engineering to fix product bugs and build internal tools like dashboards and AI-augmented support workflows.

The ideal candidate

• Possesses 1-5 years of experience in high-agency, customer-facing roles within a fast-paced technology or startup environment.
• Demonstrates a "power user" technical mindset with a passion for automating repetitive work using modern AI tools.
• Excellent communicator who can translate complex technical concepts into clear, empathetic, and persuasive guidance for business users.

Who are Jack & Jill?

Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

How does this work?

• Jack's an AI agent for job searching and career coaching. He works for you.
• Jill is the AI recruiter working for the company. She recruits from Jack's network.
• If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.

We never post fake jobs

This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.

Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.

We appreciate this can make them look a bit suspect, but there isn't much we can do about it.

Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.