Customer Success Engineer

Witness; Mountain View (CA); Remote; USD 90,000 - 120,000; Full time

Job summary

Join a leading company in AI security as a Customer Success Engineer. You'll leverage your networking expertise to ensure customer success, guiding them through deployment and providing technical support. This role emphasizes customer advocacy and requires strong communication skills. Ideal for those passionate about technology and customer engagement.

Benefits

Health, dental, and vision insurance

401(k) plan

Opportunities for professional development and growth

Qualifications

• 3+ years of experience in a customer-facing technical role.
• Hands-on experience with firewalls and/or proxies.

Responsibilities

• Guide new customers through deployment and configuration.
• Serve as a technical point of contact for advanced support issues.
• Build strong relationships and understand customer goals.

Skills

Networking Fundamentals

Technical Communication

Customer Engagement

Education

Bachelor’s degree in Computer Science

Tools

Palo Alto Networks

Cisco

Zscaler

Netskope

Fortinet

Job description

Join the WitnessAI team and help us lead the way in AI security.

WitnessAI is building the team and culture needed to achieve our ambitious goal–to become the leader in AI security and safety. We are a remote company with employees around the world. Creative problem solvers seeking challenges at the bleeding edge of technology are encouraged to apply.

Customer Success Engineer

Location

Bay Area

Employment Type

Full time

Department

GTM

About Us

WitnessAI is a leader in securing LLMs and humans in the AI age. We're passionate about helping our customers succeed, and we're looking for a Customer Success Engineer (CSE) who thrives at the intersection of technical expertise and customer engagement.

Role Overview

As a Customer Success Engineer with a strong background in network security, you’ll play a critical role in ensuring our customers are successful in deploying, integrating, and maximizing the value of our security platform. You’ll act as a trusted advisor, technical resource, and problem solver throughout the customer lifecycle—from onboarding to expansion.

Key Responsibilities

Customer Onboarding & Integration: Guide new customers through deployment, configuration, and best practices tailored to their network security environments.

Technical Support & Troubleshooting: Serve as a technical point of contact for advanced support issues, helping customers resolve complex network or security-related challenges.

Customer Advocacy: Build strong relationships and understand customer goals, proactively identifying opportunities to improve their experience and adoption.

Training & Enablement: Deliver product training sessions and create technical resources (e.g., guides, runbooks, videos) to empower customer teams.

Feedback Loop: Collaborate closely with product and engineering teams to relay customer feedback, feature requests, and bug reports.

Security Expertise: Act as a subject matter expert in networking and AI security concepts—firewalls, proxies, jailbreaks, unethical usage and data leakage.

Account Health Monitoring: Track usage metrics and signals to identify risks and opportunities across your customer portfolio.

Required Qualifications

Bachelor’s degree in Computer Science, Information Security, or a related field (or equivalent experience).

3+ years of experience in a customer-facing technical role (Customer Success, Support, Pre-Sales, or Solutions Engineering).

Strong understanding of networking fundamentals: TCP/IP, DNS, VPN, firewalls, IDS/IPS, Zero Trust, etc.

Strong understanding of common enterprise technologies and architectures

Hands-on experience with firewalls and/or proxies (e.g., Palo Alto Networks, Cisco, Zscaler, Netskope, Fortinet).

Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.

Experience working in fast-paced SaaS or cybersecurity environments.

Familiarity with SSO, authentication protocols (SAML, OAuth), and cloud security practices is a plus.

Preferred Qualifications

Relevant security certifications

Experience with supporting or working with cybersecurity teams.

Prior experience supporting enterprise or global customers.

Prior startup experience

Hybrid work environment

Health, dental, and vision insurance.

401(k) plan.

Opportunities for professional development and growth.

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