Customer Success Engineer

Aikido Security BV; Chicago (IL); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Equity

Job summary

Aikido Security BV is seeking a Customer Success Engineer to work closely with customers after the sale, enabling them to derive real value from the platform. You’ll be at the intersection of product, engineering, and customer teams, digging into technical workflows and solving problems to make Aikido a core security-management tool.

You’ll debug issues, navigate code cloud runtimes, and proactively identify risks while serving as a trusted technical advisor to developers and security teams.

Qualifications

• 3+ years in Customer Success, Technical Account Management, or similar roles.
• Strong technical curiosity and ability to debug workflows.
• Experience working with developers, security teams, or technical products.
• Clear communicator who can explain technical concepts simply.
• Proactive, ownership-driven, and able to operate in a fast-moving environment.

Responsibilities

• Work closely with customers post-sale to help them get up and running quickly.
• Help teams understand and navigate Aikido across code cloud runtime.
• Debug issues, investigate workflows, and unblock customers when things go wrong.
• Identify risks proactively and help customers get back on track.
• Act as a trusted technical advisor to developers, security teams, and stakeholders.
• Share product feedback directly with product and engineering teams.

Skills

Customer success

Technical acumen

DevSec collaboration

Clear communication

Ownership mindset

Job description

As our Customer Success Engineer, you'll work directly with our customers to help them get real value from the platform. This isn't a passive support role. Sitting at the intersection of product, engineering, and customers, you'll be hands-on and digging into technical workflows, helping teams solve problems, and making sure Aikido becomes a core part of how they manage security.

Responsibilities

• Work closely with customers post-sale to get them up and running quickly
• Help teams understand and navigate Aikido across code cloud runtime
• Debug issues, investigate workflows, and unblock customers when things don't work as expected
• Proactively identify risks and help customers get back on track
• Act as a trusted technical advisor to developers, security teams, and technical stakeholders
• Share product feedback and customer insights directly with our product and engineering teams

Job requirements

• 3-7+ years in Customer Success, Technical Account Management, or similar roles
• Strong technical curiosity, you're comfortable digging into workflows and figuring things out
• Experience working with developers, security teams, or technical products
• Clear communicator who can explain technical concepts simply
• Proactive, ownership-driven, and comfortable operating in a fast-moving environment

What you can expect

• Short decision lines. Big ownership. Shape the projects that matter and ship fast.
• Grow as fast as we do. Take on more, own more, and carve out your own path.
• Top-tier tech pay and equity.
• High trust, strong values, zero corporate BS.
• Flexibility in working hours.
• A company that sticks to its values in an open and informal atmosphere.

We hire for talent, drive, and potential. Everything else is noise.