Account Manager

Aikido Security; Chicago (IL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Equity

Flexible hours

Top-tier pay

Job summary

Aikido Security is seeking an Account Manager to nurture and expand relationships with existing clients in a fast-paced tech environment.

You will drive upsell opportunities, manage client records in CRM, and collaborate across sales, customer success, and product to maximize value and adoption.

Qualifications

• Experience with CRM systems and managing customer data.
• Proven ability to upsell and grow existing accounts.
• Strong focus on client retention and value realization.

Responsibilities

• Manage and expand relationships with existing clients.
• Execute growth initiatives to expand customer usage and value.
• Identify opportunities for upselling features and services.
• Maintain and manage customer records in our CRM.
• Bridge sales, customer success, and product to relay feedback.

Skills

CRM knowledge

Upselling strategies

Client retention

Account growth

Tech-savvy

Self-starter

Tools

CRM software

Job description

We\'re looking for an Account Manager who is eager to help our clients get the most out of Aikido Security. Your role will be central in managing and nurturing relationships with our existing clients, ensuring they not only stick around but also find increasing value in our product.

Responsibilities

• Manage and expand relationships with existing clients, focusing on upselling and maximizing customer satisfaction.
• Execute growth initiatives aimed at expanding customer usage and value realization.
• Identify opportunities for upselling additional features and services to existing customers.
• Maintain and manage customer records in our CRM system.
• Work at the intersection of sales, customer success, and product to gather and relay customer feedback to optimize the product.

Job requirements

• Medior/Senior profile
• Experience with CRM, upselling strategies, client retention, and account growth
• Very tech-savvy
• Hungry and 'get stuff done' mentality
• Self-starter and independent

What you can expect

• Short decision lines. Big ownership. Shape the projects that matter and ship fast.
• Grow as fast as we do. Take on more, own more, and carve out your own path.
• Top-tier tech pay and equity.
• High trust, strong values, zero corporate BS.
• Flexibility in working hours.
• A company that sticks to its values in an open and informal atmosphere.

We hire for talent, drive, and potential. Everything else is noise.