Customer Success Analyst - Document Review & Feedback

Mercor; New York (NY); Remote; USD 70,000 - 95,000; Full time

Job summary

Mercor is hiring a Customer Support / Success professional with experience in customer support, service delivery, or customer success roles to review, assess, and provide structured feedback on domain-specific documents, ensuring quality, accuracy, and relevance.

You will work with cross-functional teams on high-impact evaluation projects, leveraging strong analytical and written communication skills to drive improvements and customer satisfaction.

Based in the United States; NYC area preferred.

Qualifications

• Bachelor’s degree (minimum)
• At least 2+ years of professional experience in a relevant domain
• Strong analytical and written communication skills

Responsibilities

• Review, assess, and provide structured feedback on domain-specific documents
• Ensure quality, accuracy, and relevance of evaluated materials
• Contribute to high-impact evaluation projects with cross-functional teams

Skills

Analytical skills

Written communication

Domain knowledge

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Word

Job description

Mercor is hiring a Customer Support / Success professional with experience in customer support, service delivery, or customer success roles to review, assess, and provide structured feedback on domain-specific documents, ensuring quality, accuracy, and relevance.

You will work with cross-functional teams on high-impact evaluation projects, leveraging strong analytical and written communication skills to drive improvements and customer satisfaction.

Based in the United States; NYC area preferred.