Customer Success & Document Quality Analyst

Mercor; San Francisco (CA); Remote; USD 60,000 - 90,000; Full time

Job summary

Mercor is seeking a Customer Support / Success professional to review, assess, and provide structured feedback on domain-specific documents. The role focuses on quality, accuracy, and relevance, leveraging strong analytical skills and clear written communication.

Ideal candidates have a minimum of a bachelor’s degree and at least two years of relevant experience in customer support, service delivery, or customer success.

Qualifications

• Bachelor’s degree (minimum)
• 2+ years of professional experience in a relevant domain
• Strong analytical and written communication skills

Responsibilities

• Review, assess, and provide structured feedback on domain-specific documents.
• Ensure quality, accuracy, and relevance of evaluations.

Skills

Analytical skills

Written communication

Attention to detail

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Word

Job description

Mercor is seeking a Customer Support / Success professional to review, assess, and provide structured feedback on domain-specific documents. The role focuses on quality, accuracy, and relevance, leveraging strong analytical skills and clear written communication.

Ideal candidates have a minimum of a bachelor’s degree and at least two years of relevant experience in customer support, service delivery, or customer success.