Director of Client Success

White Label Storage; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Director of Client Success to elevate their client experience. This exciting role involves managing the entire client lifecycle, ensuring exceptional service delivery, and optimizing processes for efficiency. You will lead a dedicated team, advocate for client needs, and work collaboratively across departments to enhance client satisfaction. With a focus on transparency and operational excellence, this position offers the chance to make a significant impact in a high-growth environment. If you thrive in fast-paced settings and have a passion for client success, this opportunity is perfect for you.

Benefits

Health Insurance

401(k) Matching

3 Weeks PTO

Unlimited Sick Days

Stock Options

Qualifications

• 5–10+ years in client success or operations roles.
• Experience leading B2B SaaS initiatives and improving processes.

Responsibilities

• Own the client journey from onboarding to ongoing support.
• Lead client communications and oversee reporting.

Skills

Client Success Management

Cross-Functional Leadership

Process Optimization

Financial Metrics Analysis

Education

Bachelor's Degree

Master's Degree (preferred)

Tools

Reporting Tools

Job description

This range is provided by White Label Storage. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$120,000.00/yr - $150,000.00/yr

Job Title: Director of Client Success

Location: Remote optional, NYC preferred

Company: White Label Storage

About White Label Storage:

White Label Storage is a high-growth self-storage management company that partners with independent facility owners to deliver REIT-level professionalism without the brand mandates, hidden fees, or bloated costs. We’re a team of operators who believe in transparency, service, and operational excellence.

Role Overview:

We’re looking for a systems-driven, client-obsessed Director of Client Success to take our client experience to the next level. This person will be responsible for the entire client lifecycle—from onboarding through ongoing operations—ensuring our reporting, communication, and service delivery are consistently excellent.

You’ll lead the client success function, improve processes, and work cross-functionally to ensure that every client feels supported, informed, and confident in our partnership.

Key Responsibilities:

• Own the client journey: From onboarding to ongoing support, ensure every client interaction reflects professionalism and care
• Lead client communications: Set and enforce standards for clarity, responsiveness, and tone in all external communication
• Oversee reporting: Ensure clients receive accurate, timely, and insightful reports that help them understand performance and build trust
• Process optimization: Identify friction points and lead improvements across onboarding, service delivery, and reporting
• Client advocacy: Act as the voice of the client internally, working with cross-functional teams to resolve issues and prevent future ones
• Build and lead a team: Manage the onboarding team and help scale the client success function as we grow

What We're Looking For:

• 5–10+ years in client success, implementation, or operations roles (B2B SaaS, tech enabled services, or ops-driven environments preferred)
• Experience leading cross-functional initiatives and improving customer-facing processes
• Command over financial metrics and a high bar for client-facing materials
• Comfortable using (and improving) reporting tools and internal systems
• Startup mindset—someone who thrives in fast-moving, high-growth environments

Compensation and Benefits:

• Annual salary range: $120,000-$150,000 plus bonus and stock options
• Health insurance and 401(k) matching
• 3 weeks PTO and unlimited sick days

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

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