Customer Success Coordinator - SMB Growth

Relay; Raleigh (NC); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Wellness perks

Team events

Job summary

Relay is hiring a Customer Success Coordinator to manage SMB accounts, drive adoption, retention, and expansion opportunities across a defined customer journey. You will interpret health metrics, build trusted relationships with site stakeholders, and partner with Product, Marketing, and Sales to translate customer needs into practical improvements.

As a CSC I, you’ll blend automation with human interaction, ensuring Relay delivers consistent value at scale while navigating a hybrid work model

Qualifications

• At least 1 year in a customer-facing or relationship-driven role.
• Strong communication, written and verbal.
• Able to manage multiple accounts with prioritization.

Responsibilities

• Drive adoption and retention for SMB accounts.
• Monitor health metrics and usage to maximize ROI.
• Build cross-functional relationships across teams.
• Conduct discovery to identify operational challenges.
• Share customer feedback with Product, Marketing and Sales.
• Execute day-to-day account activities using internal tools.

Skills

Account management

Customer success

Relationship building

Time management

Commercial awareness

Clear communication

Curiosity

Technical aptitude

Adaptability

Tools

Hubspot

Notion

AI tools

Job description

Relay is hiring a Customer Success Coordinator to manage SMB accounts, drive adoption, retention, and expansion opportunities across a defined customer journey. You will interpret health metrics, build trusted relationships with site stakeholders, and partner with Product, Marketing, and Sales to translate customer needs into practical improvements.

As a CSC I, you’ll blend automation with human interaction, ensuring Relay delivers consistent value at scale while navigating a hybrid work model