Customer Success Coordinator-1

musc; South Carolina; On-site; USD 65,000 - 85,000; Full time

Job summary

The Medical University Hospital Authority (MUHA) is seeking a Customer Success Coordinator to foster strong relationships with internal and external customers, ensuring satisfaction with MUHA products and services and helping customers achieve desired outcomes.

Preferred qualifications include a Bachelor's degree in Business Administration or Supply Chain, Workday experience, and 5 years of related supply chain work. Healthcare background and data-driven decision-making are valued assets.

Qualifications

• Education: Bachelor's degree or equivalent.
• Work Experience: 5 years for support or 0-2 years for professional.
• Healthcare experience is highly preferred.
• Proficiency in supply chain software and tools.

Responsibilities

• Foster strong relationships with internal and external customers to ensure satisfaction and success with the company's products and services.
• Collaborate with support teams to provide an exceptional customer experience and address customer needs.
• Serve as the customer advocate and help maintain high levels of customer retention and loyalty.
• Communicate data-driven insights to leadership to improve processes and outcomes.

Skills

Analytical skills

Leadership

Communication skills

Prioritization

Education

Bachelor's degree in Business Administration or Supply Chain

Tools

Workday

Supply chain software

Job description

Job Description Summary

The Customer Success Coordinator is responsible for fostering strong relationships with both internal and external customers, ensuring the satisfaction and success with the company's products and services, and helping them achieve their desired outcomes.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC002369 SYS - Supply Chain Customer Success

Pay Rate Type

Salary

Pay Grade

Health-27

Scheduled Weekly Hours

40

Job Description

Preferred Requirements

A Bachelor's degree from an accredited college or university in Business Administration, Supply Chain Management, or a related field.

Workday experience is highly preferred.

Four years of directly related supply chain experience could be equivalent to Bachelor's degree.

Previous experience within a health care organization is highly preferred. Proficiency in supply chain software and tools.

Strong analytical, problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment. Analytical mindset with the ability to interpret data and make data-driven decisions. Strong leadership, team management, and communication skills.

Minimum Qualifications

Education: Bachelors Degree or equivalent.

Work Experience: 5 years for support or 0-2 years for professional.

Responsibilities

The Customer Success Coordinator is responsible for fostering strong relationships with both internal and external customers, ensuring the satisfaction and success with the company's products and services, and helping them achieve their desired outcomes. This position is integral to maintaining high levels of customer retention and loyalty by proactively engaging with customers, addressing their needs, problem-solving, and collaborating with various departments to enhance the customer experience. This Coordinator will serve as the customer advocate, working seamlessly with various support teams to provide an exceptional customer experience.

Additional Job Description

Physical Requirements

Mobility & Posture
Standing: Continuous, Sitting: Continuous, Walking: Continuous, climbing stairs: Infrequent, working indoors: Continuous, working outdoors (temperature extremes): Infrequent, working from elevated areas: Frequent, working in confined/cramped spaces: Frequent, Kneeling: Infrequent, bending at the waist: Continuous, Twisting at the waist: Frequent, Squatting: Frequent

Manual Dexterity & Strength

Pinching operations: Frequent, Gross motor use (fingers/hands): Continuous, Firm grasping (fingers/hands): Continuous, Fine manipulation (fingers/hands): Continuous, reaching overhead: Frequent, Reaching in all directions: Continuous, Repetitive motion (hands/wrists/elbows/shoulders): Continuous, Full use of both legs: Continuous, Balance & coordination (lower extremities): Frequent.

Lifting & Force Requirements

Lift/carry 50 lbs. unassisted: Infrequent, Lift/lower 50 lbs. from floor to 36\": Infrequent, Lift up to 25 lbs. overhead: Infrequent, Exert up to 50 lbs. of force: Frequent

Vision & Sensory

Maintain corrected vision 20/40 (one or both eyes): Continuous, Recognize objects (near/far): Continuous, Color discrimination: Continuous, Depth perception: Continuous, Peripheral vision: Continuous, Hearing acuity (with correction): Continuous, Tactile sensory function: Continuous, Gross motor with fine motor coordination: Continuous.

Selected Positions

Olfactory (smell) function: Continuous

Respirator use qualification

Continuous

Work Environment & Conditions

Effective stress management: Continuous, Rotating shifts: Frequent, Overtime as required: Frequent, Latex-safe environment: Continuous.

Career Statement

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

EEO Statement

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

E-Verify Information

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees