Patient Access- Team Lead- Garners Ferry

MUSC Health; Columbia (SC); Vor Ort; USD 22.000 - 33.000; Vollzeit

Zusammenfassung

MUSC Health is seeking a Patient Access Specialist to support daily operations of the department, assist with scheduling, and train new hires. You will collect patient demographics, insurance data, and limited medical information, and handle approvals and authorizations with providers and insurers.

Strong communication and precise data entry are essential. In this role you will use hospital systems, assist patients and families, and help ensure privacy and accuracy.

Qualifikationen

• Bachelor's degree with 1 year of customer service/healthcare experience or high school diploma with 3 years in customer service/healthcare.
• Experience with Windows, Excel, Access and intranet/internet navigation.
• Strong verbal, written, and problem-solving skills; ability to work in a self-directed manner.

Aufgaben

• Assist with department scheduling and monthly schedule preparation.
• Perform patient access functions using hospital systems and reference materials.
• Collect patient demographics, insurance, and limited medical information.
• Obtain signatures for consent and authorization; ensure patient privacy.
• Communicate with insurance companies and physician offices for certification/authorization.
• Provide onboarding and training for new hires; answer questions from patients and staff.

Kenntnisse

Customer service

Verbal communication

Written communication

Problem solving

Time management

Typing

Ausbildung

Bachelor's degree

High school diploma

Tools

Windows

Excel

Access

Intranet/Internet navigation

Jobbeschreibung

Job Description Summary

Works to aid in daily issues associated with the functions of the department schedule, the monthly preparation of the department schedule, assist with preparing training education for the department in addition to on the job training of all new hires and registration staff that are not meeting performance standards. Performs patient access functions for hospital by using computer system, printer, copier, calculator, fax machine, directories, and other departmental reference material. Collects patient demographic, insurance, and limited medical information when presenting for service. Obtains signatures for consent and authorization. Patient privacy. Prints registration documents and distributes as required per hospital policy. Assists patients, their families, and visitors with questions and directions. Collects payments on patient accounts. Contacts insurance companies and /or physician offices for certification and/or authorization of inpatient or observation admissions. Communicates continuously with insurance companies, physician offices, patients, families, visitors and staff. Participates in training and orientation of new employees. Performs other duties as assigned.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC005786 COL - Garners Ferry - Medical Center

Pay Rate Type

Hourly

Pay Grade

Health-24

Scheduled Weekly Hours

40

Job Summary/Purpose/Key Responsibilities

Works to aid in daily issues associated with the functions of the department schedule, the monthly preparation of the department schedule, assist with preparing training education for the department in addition to on the job training of all new hires and registration staff that are not meeting performance standards. Performs patient access functions for hospital by using computer system, printer, copier, calculator, fax machine, directories, and other departmental reference material. Collects patient demographic, insurance, and limited medical information when presenting for service. Obtains signatures for consent and authorization. Patient privacy. Prints registration documents and distributes as required per hospital policy. Assists patients, their families, and visitors with questions and directions. Collects payments on patient accounts. Contacts insurance companies and /or physician offices for certification and/or authorization of inpatient or observation admissions. Communicates continuously with insurance companies, physician offices, patients, families, visitors and staff. Participates in training and orientation of new employees. Performs other duties as assigned.

Minimum Experience/Training Requirements/Education

Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling; or a high school diploma or equivalent (GED) and three years relevant work experience in customer service or healthcare (patient registration, admitting, and/or scheduling) required; Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required. Experience with, or knowledge of Medical Terminology a plus. The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment; demonstrate strong verbal, written, and problem solving skills; possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners. Familiarity with MUSC Health and its entities required. A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential. Typing speed of 25cwpm and computer experience required. Patient Access Certification preferred. Position may require the ability to work weekends and staggered shifts.

• Additional Job DescriptionAdditional Job DescriptionMinimum Experience and Training Requirements:High school diploma with 1 year experience in customer service, health care or a business related field. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.

Additional Job Description

Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling; or a high school diploma or equivalent (GED) and three years relevant work experience in customer service or healthcare (patient registration, admitting, and/or scheduling) required; Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required. Experience with, or knowledge of Medical Terminology a plus. The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment; demonstrate strong verbal, written, and problem solving skills; possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners. Familiarity with MUSC Health and its entities required. A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential. Typing speed of 25cwpm and computer experience required. Patient Access Certification preferred. Position may require the ability to work weekends and staggered shifts.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees