Customer Success Coordinator

Endurance IT Services; Virginia (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

Endurance IT Services is seeking a Customer Success Coordinator to serve as the central point of coordination between clients, support teams, and internal departments in a fast-paced FinTech environment.

You will ensure requests are managed efficiently, clients stay informed, and operational processes run smoothly from initiation to completion. The role favors highly organized, proactive professionals with strong communication and collaboration skills.

Qualifications

• 2+ years in Customer Success, Customer Support, Client Services, Service Coordination, Operations, Project Coordination, or Account Management
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Excellent verbal and written communication skills
• Experience working with ticketing systems, CRM platforms, or workflow management tools
• Strong attention to detail and commitment to accuracy
• Proficiency with Microsoft Office and business applications
• Experience in a SaaS, technology, software, or professional services environment is preferred

Responsibilities

• Coordinate requests end-to-end from initiation to completion
• Keep clients informed of status and progress
• Collaborate with support teams and internal departments
• Identify and drive process improvements for operational efficiency

Skills

Customer Success

Account Management

Operations

Project Coordination

Ticketing systems

CRM platforms

Microsoft Office

SaaS environment

Verbal & written communication

Organizational skills

Tools

CRM platforms

Ticketing systems

Workflow management tools

Microsoft Office

Job description

Endurance IT Services has a client in FinTech seeking a Customer Success Coordinator to serve as the central point of coordination between clients, support teams, and internal departments. This role focuses on ensuring requests are efficiently managed, clients remain informed, and operational processes run smoothly from initiation to completion.

The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment where managing multiple priorities and maintaining attention to detail are critical to success. Candidates with a background in Customer Success, Client Services, Account Management, or Support Operations are strongly encouraged to apply.

Qualifications

• 2+ years of experience in Customer Success, Customer Support, Client Services, Service Coordination, Operations, Project Coordination, or Account Management
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Excellent verbal and written communication skills
• Experience working with ticketing systems, CRM platforms, or workflow management tools
• Strong attention to detail and commitment to accuracy
• Proficiency with Microsoft Office and business applications
• Experience in a SaaS, technology, software, or professional services environment is preferred

What We're Looking For

• Exceptional customer service and relationship-building abilities
• Experience in a Customer Success, Client Services, or Account Management environment
• A proactive, solution-oriented mindset
• Strong critical thinking and decision-making skills
• Ability to remain organized in a dynamic environment
• Comfortable collaborating across multiple departments
• High level of accountability and follow-through
• Professional demeanor with a client-first approach
• Desire to learn new systems, processes, and technologies

About Endurance IT Services

Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, Network Infrastructure, and IT Consulting to help businesses stay secure, connected, and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, as well as internal full-time positions.

Some opportunities may not be exclusive and may evolve as we work with clients - our mission remains consistent: helping candidates find the right job that aligns with their skills and career goals.