Customer Success Coordinator

MVT Services; El Paso (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health Insurance

Life Insurance

Paid Time Off

Tuition Reimbursement

Vision insurance

Job summary

Mesilla Valley Transportation in El Paso, TX is seeking a Customer Success Coordinator to support Account Managers with shipment documentation, tracking updates, and scheduling. The role reports to the Customer Success Manager and involves coordinating with internal teams for timely service.

You will document shipments, monitor progress, identify delays, and assist with routine customer communications to ensure customer satisfaction. Office-based position with standard business hours.

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Provide daily operational and administrative support to assigned Account Managers to ensure efficient execution of customer shipments.

Skills

High School Diploma or equivalent

Microsoft Office proficiency

Motor carrier operations knowledge

Fast-paced environment adaptability

Data entry and typing

Customer service & communication

Education

High School Diploma or equivalent

Job description

Join the MVT family!!! Mesilla Valley Transportation is hiring Customer Success Coordinator in El Paso, TX!

The Customer Success Coordinator is responsible for providing daily operational and administrative support to Account Managers, including shipment documentation, tracking updates, and pickup and delivery scheduling. This role coordinates with internal teams to ensure efficient operations, timely service, and customer satisfaction while reporting directly to the Customer Success Manager.

Responsibilities:

• Provide daily operational and administrative support to assigned Account Managers to ensure efficient execution of customer shipments.
• Accurately document, maintain, and update shipment information in company systems.
• Perform proactive track and trace activities to monitor shipment progress and maintain accurate, up-to-date shipment statuses.
• Identify shipment delays, missed appointments, and other potential service issues, promptly escalating them to the assigned Account Manager.
• Schedule and confirm pickup and delivery appointments in accordance with customer requirements and operational guidelines.
• Monitor and process appointment updates received through Electronic Data interchange (EDI), customer portals, and other communication channels.
• Coordinate with Operations, Planning, Order Entry, and other internal departments to obtain shipment updates and support daily operational activities.
• Assist with routine customer communications related to shipment statuses, appointments, and operational updates, as directed by the Account Manager.
• Support additional administrative and operational tasks as assigned by the Customer Success Manager.

Qualifications:

• High School Diploma or equivalent required.
• Proficient with Microsoft Office suite.
• Basic knowledge of motor carrier operations and geography.
• Ability to work in a fast paced environment and maintain strong attention to detail
• Excellent and precise data entry and typing skills.
• Strong customer service and communication skills.

Physical Demands:

• While performing the duties of this job, the employer is regularly required to stand, walk, sit, talk, or listen.
• The employee is frequently required to reach with hands and arms, climb or balance, lift overhead; and stoop, kneel, crouch or crawl.
• This position requires frequent manual dexterity in combination with eye/hand coordination such as keyboarding.
• Will have repetitive hand motions and prolonged periods of sitting.

Work Environment:

• Mostly indoor office environment.
• Employee must use computer, telephone, and other office equipment to perform duties.
• The noise level in the work environment is usually low to moderate.

Job Benefits:

• 401(k)
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Tuition Reimbursement
• Vision insurance

Benefit Conditions:

• Only full-time employees are eligible.

Learn more about MVT now from our Rundown, which covers some of our recent events and accomplishments:

Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late ’80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.

Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders.

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