Customer Success Coordinator

AppVault LLC; Atlanta (GA); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401K

Unlimited paid time off

Hybrid work schedule

Employee discounts

Professional support

Job summary

AppVault LLC is seeking an entry-level Customer Success Coordinator to join our Customer Success team. You will help build strong client relationships, drive client success, and collaborate with cross-functional teams.

The role supports the CS team in ad management, media preparation, data compilation, and issue resolution. You will participate in recurring client calls, prepare presentations, and assist with operational initiatives to improve campaign performance and customer outcomes.

Qualifications

• BA/BS Bachelor’s degree required; internship experience a plus.
• Ability to learn new platforms and processes quickly.
• Prioritization skills, multi-tasking and ability to adapt to deadlines.
• Highly organized with strong prioritization and attention to detail.
• Familiarity with Microsoft Office.

Responsibilities

• Support CS team in recurring day-to-day and month-to-month initiatives.
• Assist with media and product implementations as client needs arise.
• Execute client deliverables by partnering with internal teams (Creative, Media, Product).
• Document client requests, action items, and account updates.
• Participate in recurring client-facing calls and meetings.
• Support presentation preparation for in-person client meetings and business reviews.
• Support process documentation and operational initiatives.
• Identify opportunities to improve campaign performance and customer outcomes.
• Maintain internal knowledge bases and customer resources.
• Participate in customer strategy discussions and account planning meetings.
• Develop understanding of customer goals, workforce challenges, and campaign objectives.

Skills

Prioritization

Multitasking

Detail-oriented

Microsoft Office

Education

BA/BS Bachelor’s degree

Internship experience

Tools

Microsoft Office

Job description

We are looking for an entry-level Customer Success Coordinator to join our Customer Success team! This team builds strong client relationships, drives client success, and collaborates with cross-functional teams.

The Customer Success team is responsible for ensuring client satisfaction, managing deliverables, and providing strategic recommendations. These client-facing roles require a blend of relationship management, data analysis, and strategy to drive performance and growth.

About the Opportunity

The Customer Success Coordinator will work closely with the Customer Success team through owning various recurring tasks such as ad management, media preparation, data compilation, and issue resolution, to name a few.

• Support CS team in recurring day-to-day and month-to-month initiatives

  • Assistance with media and product implementation throughout the month as client needs arise

  • Assist with execution of client deliverables ranging from Creative to Media to Product by partnering with the applicable internal teams

  • Document client requests, action items, and account updates

  • Become comfortable participating in recurring client-facing calls and meetings

• Support presentation preparation for in-person client meetings and business reviews

• Support process documentation and operational initiatives

• Support in identifying opportunities to improve campaign performance and customer outcomes

• Help maintain internal knowledge bases and customer resources

• Participate in customer strategy discussions and account planning meetings

• Develop an understanding of customer goals, workforce challenges, and campaign objectives

What You'll Bring to the Table

The CS Coordinator identifies as a proactive, eager, detail-oriented problem-solver that isn't afraid of a fast-paced environment + day-to-day challenges. If you are a collaborative go-getter who wants to be a customer advocate and partner closely with a scaling team to drive customer success, this is a great opportunity for you.

• BA/BS Bachelor’s degree

• Internship experience a plus

• Ability to learn new platforms and processes quickly

• Prioritization skills, multi-tasker & ability to adapt to constantly changing and unexpected deadlines

• Highly organized, strong prioritization skills, and detail-oriented

• Familiarity with Microsoft Office

What We'll Bring to the Table

We know you have a life outside of your job. That's why we offer some great benefits. In addition to health insurance, 401K, and unlimited paid time off; we offer a hybrid work schedule, employee discounts, professional support, and the chance to work with some great people.

AppVault specializes in groundbreaking recruitment software solutions providing a holistic approach to engaging, hiring, and retaining talent. We take steps to fully understand a client's culture, messaging, and brand to provide cutting-edge recruitment SaaS based solutions to leading B2B brands around the country.

Our mission is to proactively support organizations by creating and distributing strategic multi-channel messaging to highly targeted audiences - communicating unique qualities and identifying the right candidates. Our team is comprised of dedicated and coordinated professionals - analysts, creators, supporters, and leaders - proficient in multitasking and committed to delivering.

EOE M/F/D/V