Account Coordinator - Telecom

Smart Circle International; Richmond (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Smart Circle International is seeking an Account/Campaign Coordinator to support the Campaign Manager across client accounts, coordinating with field, retail, and B2B channels. The role blends relationship management, planning, and execution to keep initiatives moving on schedule.

You'll work with Analytics, Finance, Compliance, and Legal, use Salesforce and Tableau for tracking, and contribute to process improvements.

Qualifications

• 2+ years of account or project support experience.
• Strong organizational and multitasking abilities under tight deadlines.
• Excellent written and verbal communication across teams and clients.
• Experience with Salesforce, Tableau, and PM tools.

Responsibilities

• Serve as an additional contact for assigned clients and manage communications.
• Provide daily account support including onboarding, assets, and compliance.
• Communicate program metrics and expansion opportunities with field leaders.
• Collaborate with internal teams to ensure seamless service delivery.
• Create and maintain account documentation in the project tool.
• Support additional projects to meet team and business goals.

Skills

Account support

Time management

Execution

Communication

Tech proficiency

AI fluency

Proactive mindset

Tools

Salesforce

Tableau

PM tools

Microsoft Office

Job description

The Account/Campaign Coordinator supports the Campaign Manager on multiple assigned client accounts, working across field, retail, and business-to-business channels. This role blends relationship management, strategic planning, and day-to-day execution, working closely with internal teams like Analytics, Finance, Compliance, and Legal, as well as external partner offices. The ideal candidate has account support experience and knows how to build strong relationships, troubleshoot and resolve escalations, spot opportunities for efficiency, and keep initiatives moving on schedule.

This role is a good fit for someone comfortable with tools like Salesforce, Tableau, and project management platforms, along with strong organizational, communication, and multitasking skills. It's best suited for someone who thrives in a fast-paced, entrepreneurial environment and can deliver quality results on time-sensitive projects while juggling multiple priorities at once.

What You’ll Do

• Serve as an additional point of contact for assigned clients, managing communications and account-related issues while balancing client needs with company objectives
• Provide daily account support, including onboarding/offboarding, asset management, leads and permits, incentive management, troubleshooting, and compliance
• Communicate with field team leaders on program metrics/KPIs, expansion opportunities, and offer or product updates
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction
• Create and maintain account documentation such as SOPs, action item logs, welcome materials, etc., within the project management tool
• Support additional projects or responsibilities as needed to meet team and business goals

What You’ll Bring | Core Competencies

• Account/Project Support: 2+ years of experience, ideally in a fast-paced, entrepreneurial environment
• Organization & Time Management: Strong ability to prioritize and manage multiple projects under tight deadlines
• Execution: Track record of delivering projects on scope, on time, and aligned with business goals
• Communication: Strong written and verbal skills, comfortable working across internal teams and external client stakeholders
• Technical Proficiency: Experience with Salesforce and data dashboards/CRM tools for program tracking; familiarity with project management platforms and Microsoft Office Suite
• AI & Tech Fluency: Comfortable using AI-assisted tools (e.g., drafting, reporting, workflow automation) to work more efficiently, while knowing when a task calls for a personal touch
• Mindset: Proactive, solution-oriented, self-starter attitude

Smart Circle International

is a leading broker of outsourced sales and customer acquisition services. We help clients and independently owned and operated sales companies grow together through versatile in-person marketing and sales campaigns inside retailers, businesses and through door-to-door canvassing. We have corporate offices in Newport Beach and Toronto. Visit smartcircle.com to learn more!

Why You’ll Love It Here

Smart Circle is committed to cultivating an environment that sparks curiosity, encourages bold thinking, and supports continuous development. We believe people thrive when they’re in roles that align with their strengths and ambitions, so we make space for individuals to stretch and explore new possibilities. Your next move matters so if you're looking for a place where ambition is celebrated and growth is tangible, Smart Circle may be the place for you!

Total Rewards

Full-time positions qualify for a benefits package that includes vacation, sick leave, paid holidays, medical (with an HSA plan option), dental, vision and company paid Basic Life insurance, opportunity to enroll in Voluntary Life plans, Employee Assistance Program, 401K with employer match, employee referral program, home office stipend and opportunities for team building, growth, and development. Team members have on-demand access to an LMS with a variety of courses to further their professional and personal development.

Equal Opportunity Employer

We believe in equal opportunity. Each team member is recruited, employed, evaluated, and considered for promotion without regard to race, color, national origin, age, sex, disability status, or any other protected characteristic under state or federal law. We will not tolerate discrimination or harassment based on any protected characteristic and expect all team members to treat others with dignity and respect.