Customer Success Consultant

Swoon; United States; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Client Success Manager to enhance customer satisfaction and retention. This role focuses on proactive engagement, issue resolution, and collaboration with various teams to drive product adoption. You will align with the product roadmap, monitor account health, and develop Success Plans for assigned accounts. If you are passionate about customer success and want to make a meaningful impact, this is the perfect opportunity for you to thrive in a dynamic environment.

Qualifications

• Experience with CounselLink is essential for this role.
• Strong collaboration skills to enhance customer experience.

Responsibilities

• Align with product roadmap and communicate updates to customers.
• Track and manage customer issues in Jira for timely resolution.

Skills

Customer Engagement

Issue Resolution

Collaboration

Product Adoption

Tools

CounselLink

Jira

Job description

We’re looking for a Client Success Manager to help customers maximize product value, drive adoption, and improve retention. This role involves proactive engagement, issue resolution, and collaboration with Account Management, Product, and Support teams. Candidates must have used CounselLink.

Responsibilities

• Align with the product roadmap and communicate updates to customers
• Partner with Account Management to monitor account health and identify risks
• Track and manage customer issues in Jira, ensuring timely resolution
• Proactively engage customers on product features, troubleshooting, and demos
• Develop and manage Success Plans for assigned accounts
• Conduct regular account reviews and provide actionable insights
• Monitor product utilization trends and recommend improvements
• Act as the customer advocate, gathering feedback and driving enhancements
• Support sales teams with renewals, up-sells, and retention efforts

Qualifications

• Experience with CounselLink

Success in This Role Means

• High customer satisfaction and retention
• Proactive issue resolution and feature adoption
• Strong collaboration across teams to enhance the customer experience

If you're passionate about customer success and driving meaningful impact, apply today!

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Business Development, Strategy/Planning, and Customer Service

Industries

Legal Services, Business Consulting and Services, and Insurance