Customer Success Manager

Zeta Global; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Zeta Global is seeking a Client Success Manager to manage a portfolio of client relationships, act as their trusted strategic advisor, and drive retention, renewals, and expansion.

You will collaborate with cross-functional teams to deliver data-driven marketing strategies across email, SMS, and other channels, lead QBRs, guide customer journeys, and translate goals into actionable plans while growing platform adoption and satisfaction.

Qualifications

• 3–5 years of experience in Customer Success, Account Management, or digital marketing.
• Bachelor’s degree in Marketing, Business, or related field.
• Proficiency with Excel, PowerPoint, and Word.
• Experience with marketing automation or ESP platforms.
• Experience with email and digital marketing programs.
• Experience managing multi-channel or omnichannel marketing campaigns.

Responsibilities

• Manage a portfolio of client relationships and act as their trusted strategic advisor.
• Own retention, renewals, and expansion opportunities within your book of business.
• Identify opportunities to increase platform adoption, expand channel usage, and drive revenue growth.
• Partner with clients to develop and execute data driven marketing strategies across email, SMS, and other addressable channels.
• Guide clients in building customer journeys, lifecycle marketing programs, and campaign strategies.

Skills

Client relationship management

Strategic advisory

Communication skills

Organization & presentation

Education

Bachelor's degree in Marketing, Business, or related field

Tools

Excel

PowerPoint

Word

Job description

• Manage a portfolio of client relationships and act as their trusted strategic advisor
• Own retention, renewals, and expansion opportunities within your book of business
• Identify opportunities to increase platform adoption, expand channel usage, and drive revenue growth
• Partner with clients to develop and execute data driven marketing strategies across email, SMS, and other addressable channels
• Guide clients in building customer journeys, lifecycle marketing programs, and campaign strategies
• Lead regular client meetings including Quarterly Business Reviews (QBRs) focused on performance, growth opportunities, and marketing strategy
• Lead collaboration across Solutions Consulting, Product, Operations, and Support to ensure successful delivery of client initiatives
• Coordinate internal teams to deliver scoped services with a focus on quality, efficiency, and outcomes
• Translate client goals into clear requirements and actionable plans for internal teams
• Drive adoption of new features and capabilities
• Educate clients on platform best practices and emerging marketing trends
• Provide feedback to Product and internal teams based on client insights
• Oversee client billing, budgeting, and forecasting processes as needed
• Ensure timely follow-up and resolution of client issues in partnership with internal teams
• What Success Looks Like;
• Clients view you as a trusted advisor and strategic partner
• High customer satisfaction and NPS across your portfolio
• Strong retention and renewal rates
• Consistent expansion through upsell and cross-sell opportunities
• Increasing platform adoption and feature utilization

Excellent communication and relationship management skillsStrong organizational and presentation skillsFamiliarity with customer journey development and lifecycle marketing strategiesBachelor’s degree in Marketing, Business, or a related fieldProficiency with Excel, PowerPoint, and WordExperience with marketing automation or ESP platformsExperience working with email and digital marketing programsExperience managing multi-channel or omnichannel marketing campaigns3–5 years of experience in Customer Success, Account Management, or digital marketing