Customer Success Associate (Remote)

Ekwa Marketing Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Success Associate to join their remote team. This role offers the flexibility to work from home while ensuring client satisfaction and retention. You'll be responsible for supporting daily operations, maintaining client relationships, and creating necessary content. Ideal candidates will possess outstanding communication skills and experience in customer service. This position provides exposure to international clients and opportunities for professional growth in a diverse work environment. If you're committed to delivering exceptional service and thrive in a flexible work setting, this is the perfect opportunity for you.

Benefits

Work from home

Paid Leave

Professional Training & Certification programs

Annual Rewards based on performance

Exposure to international clients

Qualifications

• Must have outstanding communication skills and prior client interaction experience.
• Fundamental computer literacy and knowledge of common software applications are essential.

Responsibilities

• Support the Customer Success Manager in daily operations to ensure client satisfaction.
• Maintain client relationships and address queries via various communication methods.
• Create content as needed and learn new software for reporting purposes.

Skills

Outstanding communication skills in spoken and written English

Prior experience in communicating with clients

Fundamental computer literacy

Knowledge in Skype, Zoom, Google Docs/Spreadsheets

Experience in complaint management

Prior experience in customer service

Job description

Customer Success Associate - WORK FROM HOME

At Bizycorp Pvt Ltd, we believe that our employees can truly "have it all" – a fulfilling career laden with prospects for learning and advancement harmoniously coupled with a wholesome work-life equilibrium. This delicate balance is ingeniously fostered through collaborative technology and seamless communication. Our dedicated team members remain resolute in ensuring client contentment and relish the cherished moments spent with their loved ones in the comforts of their homes.

By affording our employees the privilege of operating within a virtual environment, we believe that our employees will understand how valuable it is to work in the comfort of their own personal space and enjoy/experience all that they have. Pioneering the home-based work concept as early as 2010, we proudly stand as a global entity encompassing a workforce of 250 professionals worldwide.

We warmly invite all eligible candidates to apply for this wonderful opportunity to work from home for a legitimate company in Sri Lanka.

Job Responsibilities:

• Support the Customer Success Manager in daily operations to ensure client satisfaction and retention.
• Coordinate follow-up tasks, monitor client progress, and generate daily reports.
• Maintain up-to-date knowledge of customer needs and requirements.
• Correspond with clients and their office staff to strengthen relationships and address queries via texts, emails, and calls within strict deadlines.
• Create content (slide decks, documents, spreadsheets) as needed.
• Learn new software for audit and analytical purposes to extract information from clients' databases and create management reports.

Expected Qualifications & Skills:

• Outstanding communication skills in spoken and written English.
• Prior experience in communicating with clients (foreign or local).
• Fundamental computer literacy and knowledge in Skype, Zoom, andGoogle Docs/Spreadsheets applications.
• Experience in complaint management.
• Prior experience in customer service or a similar field.

Work Hours & Expectations:

Since we are a 100% virtual company, you can create a flexible work schedule for you (Conditions apply*).

However, keep in mind that since we deal with U.S. clients, this role will be in the Eastern work hour time zone (between 7:00PM and 4:00AM SLST during EST and 6:00PM to 3:00AM SLST during EDT). (This is non-negotiable.)

*Note: Working 8 hours a day is a must.

You must work additional hours based on requirements (if needed only.)

You must be 100% committed to completing your work according to the given deadlines.

Benefits:

• WFH - Work from the comfort of your own home.
• EPF/ETF - Each employee should enroll in the EPF/ ETF as per the Sri Lankan labor law
• Legitimate work-at-home company - Bizycorp adheres to the Sri Lankan Shop and Office Act.
• Remuneration - Starting from 90,000 LKR (Inclusive of Basic + Fixed allowances). You will be eligible for a probation confirmation increment after 06 months. (Conditions apply).
• More Benefits - Paid Leave, Selected Professional Training & Certification programs, Annual Rewards - Based on performance and role. (Conditions Apply) plus many more.
• You will get exposure to international clients and opportunities for growth and knowledge in the marketing field.
• You will be part of a diverse team of 250+ employees who come from multiple cultures and backgrounds worldwide, including Sri Lanka, Pakistan, the United States, and Canada.