Customer Success Associate - Referrals

Interview Kickstart; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

A leading company in interview preparation is seeking a professional to enhance alumni engagement and generate referrals. This remote role involves building relationships with students, managing referral data, and collaborating with various teams to achieve referral-based enrollment targets. Ideal candidates will have experience in community engagement and strong communication skills.

Qualifications

• 2-5 years in customer success, inside sales, community or alumni management, or referral marketing.
• Prior experience in ed tech or career transition programs is a big plus.
• Strong written and spoken communication skills.

Responsibilities

• Build relationships with current students and alumni to create a strong referral pipeline.
• Identify referral opportunities and convert them into warm leads.
• Maintain accurate referral data in the CRM and track referral stages.

Skills

Relationship Building

Community Engagement

Collaboration

Organization

Motivation

Communication

Tools

Freshdesk

Zendesk

HubSpot

Salesforce

Job description

Who are we, you ask?

Interviews can be hard, especially at top tech companies like Google, Facebook, and Netflix. Many candidates fall short simply because they aren’t adequately prepared. That’s where we come in.

Our acclaimed courses specialize in interview preparation and transitioning into high-demand tech fields such as AI, ML, and Data Science. At Interview Kickstart, current and former hiring managers have guided over 17,000 tech professionals through transformative career journeys, ensuring their success in landing coveted positions.

Think of us as “the everything store” for career transitions and interview skill development.

How do we do that, you ask?

We have a structured approach to interview success, which includes:

• Career Accelerator Course
• Comprehensive end-to-end courses and platform
• A roster of over 600+ instructors from leading Silicon Valley companies like Google, Facebook, Amazon, and Netflix
• A holistic approach that includes live classes, mock interviews, personalized coaching, resume refinement, career strategies, and invaluable referrals

What’s more exciting is - we are completely remote, and we are hiring the best people we can find regardless of geography.

Key Responsibilities:

• Alumni & Learner Engagement: Build relationships with current students and alumni to create a strong referral pipeline
• Referral Generation: Proactively identify referral opportunities within our learner ecosystem and convert them into warm leads. This would be done by making cold calls.
• Cross-Team Collaboration: Work closely with Student Success, New Programs, Careers, and Academic Delivery teams to:

- Surface top alumni advocates

- Time outreach with course milestones

- Integrate referral prompts into the student journey

• Pipeline Management: Maintain accurate referral data in the CRM, track referral stages, and follow up diligently
• Program Promotion: Effectively communicate program offerings and outcomes to referred prospects
• Feedback & Insights: Bring referral-related insights from alumni and students to internal teams to improve program quality and retention
• Target Achievement: Meet or exceed monthly and quarterly referral-based enrollment targets
  

You’ll Thrive in This Role If You:

• Are a strong relationship builder who earns trust quickly
• Have experience in community engagement, referral sales, or alumni relations
• Know how to collaborate across teams to create unified, high-impact campaigns
• Are organized, persistent, and motivated by outcomes—not just activity
• Have a good grasp of how experienced tech professionals think and decide
  

Preferred Experience:

• 2–5 years in customer success, inside sales, community or alumni management, or referral marketing
• Prior experience in ed tech, upskilling, or career transition programs is a big plus
• Familiarity with Freshdesk, Zendesk, HubSpot, Salesforce, or other CRM systems
• Strong written and spoken communication skills