Customer Success Associate I: Growth & Solutions

R.S. Hughes Co.; Phoenix (AZ); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Paid Time off

major medical

dental

vision

Company paid short-term disability

company paid long-term disability

paid parental leave

various supplemental benefit plans

Employee Stock Ownership Program (ESOP

Job summary

R.S. Hughes Co.

in Phoenix is seeking an entry-level Customer Success Specialist I to learn the business, build foundational relationships, and grow product knowledge while supporting customers and driving growth across accounts. This role emphasizes proactive customer care over simple order entry, requiring collaboration with Field Sales, National Accounts, Operations, and Supply Chain; the path offers training, mentoring, and pathways for lateral or upward career advancement in a fast-paced

Qualifications

• Minimum 0-2 years in B2B customer service or related field.
• Strong data entry and Excel proficiency.
• Experience with ERP/order management software preferred.

Responsibilities

• Build long-term customer relationships and serve as trusted partner.
• Manage order entry, status updates, quotes, and inquiries.
• Own the order lifecycle from start to resolution.
• Use data and customer insights to make recommendations.
• Collaborate with Field Sales, National Accounts, Operations, and Supply Chain.
• Identify upsell and cross-sell opportunities.

Skills

Customer-focused environment

Written & verbal communication

Organizational & analytical skills

Team player

Independent worker

Continuous learning

ERP/order management experience

Education

High School Diploma or GED

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

ERP systems

Order management software

Job description

R.S. Hughes Co.

in Phoenix is seeking an entry-level Customer Success Specialist I to learn the business, build foundational relationships, and grow product knowledge while supporting customers and driving growth across accounts. This role emphasizes proactive customer care over simple order entry, requiring collaboration with Field Sales, National Accounts, Operations, and Supply Chain; the path offers training, mentoring, and pathways for lateral or upward career advancement in a fast-paced