Customer Success Specialist I — Growth & Solutions

R.S. Hughes Co, Inc; Phoenix (AZ); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

Disability insurance

Parental leave

ESOP

Job summary

R.S. Hughes Co, Inc. is seeking a Customer Success Specialist I (CCS1) to nurture long-term relationships and drive customer growth in a high-performance environment.

This entry-level role focuses on learning the business, systems, and client base, while building foundational relationships and product knowledge. The CCS1 role emphasizes proactive communication, upselling opportunities, and collaboration with Field Sales, Operations, and Supply Chain to elevate the customer experience and

Qualifications

• Requires high school diploma or GED; bachelor’s degree preferred.
• Minimum 0–2 years in B2B customer service or equivalent.
• Data entry experience required (0–2 years).

Responsibilities

• Maintain professional, timely, and effective communication with customers and team members.
• Serve as primary contact and relationship steward for assigned accounts.
• Process requests through to completion: Order Entry, Order Status updates, quotes, and inquiries.
• Own the entire order lifecycle and customer experience through resolution.
• Leverage data, order history, and customer insights to make informed recommendations.
• Collaborate with Field Sales, National Accounts, Operations, and Supply Chain teams.

Skills

Communication

Relationship management

Order management

Upselling

Cross-functional collaboration

Product knowledge

Problem solving

Data analysis

Adaptability

KPI awareness

Education

High School diploma or GED

Bachelor's degree (preferred)

Tools

ERP system

Order management software

Job description

R.S. Hughes Co, Inc. is seeking a Customer Success Specialist I (CCS1) to nurture long-term relationships and drive customer growth in a high-performance environment.

This entry-level role focuses on learning the business, systems, and client base, while building foundational relationships and product knowledge. The CCS1 role emphasizes proactive communication, upselling opportunities, and collaboration with Field Sales, Operations, and Supply Chain to elevate the customer experience and