Customer Success Associate I - Build Key B2B Relationships

R.S. Hughes Co.; Phoenix (AZ); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Paid Time Off

Major medical, dental, vision

Short-term and long-term disability

Paid parental leave

Employee Stock Ownership Program (ESOP)

Job summary

R.S. Hughes Co. is seeking a Customer Success Specialist I for the Phoenix market. This entry-level position emphasizes building customer relationships and learning about the business while ensuring customer satisfaction.

The role requires effective communication and problem-solving skills as well as a high school diploma, with a preference for a bachelor's degree. The position comes with full-time benefits, including medical coverage and paid time off.

Qualifications

• Minimum 0-2 years of experience in B2B customer service or call center.
• Knowledge of data entry processes.
• Desire for continuous learning and professional growth.

Responsibilities

• Serve as primary point of contact for assigned customer accounts.
• Process requests through to completion including order entry and updates.
• Use data and customer insights for recommendations.

Skills

Customer-focused experience

Proficient in Microsoft applications

Communication skills

Organizational skills

Problem solving abilities

Ability to work independently

Experience with ERP systems

Education

High School Diploma or GED

Bachelor's degree in business or related field

Tools

Excel

Order management software

Job description

R.S. Hughes Co. is seeking a Customer Success Specialist I for the Phoenix market. This entry-level position emphasizes building customer relationships and learning about the business while ensuring customer satisfaction.

The role requires effective communication and problem-solving skills as well as a high school diploma, with a preference for a bachelor's degree. The position comes with full-time benefits, including medical coverage and paid time off.