Customer Care Specialist — Frontline Support

Primary Residential Mortgage Inc.; Colorado City (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

Primary Residential Mortgage Inc. is seeking a Customer Experience Associate I to provide frontline support to customers across phone, email, chat, and in person. You will help with account information, troubleshoot issues, and keep accurate records of interactions.

The role emphasizes prompt, professional service, basic issue resolution, and collaboration with branches. Training is ongoing, with opportunities to contribute feedback and grow in a fast-paced mortgage environment.

Qualifications

• No prior experience required.
• Strong communication, analytical, and problem-solving skills.
• Ability to handle difficult situations with branches/divisions professionally.
• Thrives in a high-paced and sometimes stressful environment.

Responsibilities

• Provide frontline support via phone, email, chat, or in person.
• Assist customers with basic inquiries and troubleshooting.
• Maintain accurate records of customer interactions.
• Escalate complex issues to higher-level support as needed.
• Provide feedback to management on recurring issues.
• Demonstrate professional, timely handling of customer inquiries.

Skills

Communication skills

Analytical thinking

Problem solving

Customer service

Job description

Primary Residential Mortgage Inc. is seeking a Customer Experience Associate I to provide frontline support to customers across phone, email, chat, and in person. You will help with account information, troubleshoot issues, and keep accurate records of interactions.

The role emphasizes prompt, professional service, basic issue resolution, and collaboration with branches. Training is ongoing, with opportunities to contribute feedback and grow in a fast-paced mortgage environment.