Customer Success Associate — Elevate B2B Compliance

wk; Clayton (MO); On-site; USD 34,000 - 57,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401(k)

FSA/HSA

Commuter benefits

Tuition assistance

Paid time off

Job summary

CT Corporation seeks dynamic Customer Success Associates to join our team. You will deliver prompt service to Small Businesses, Law Firms, and Corporations, using product knowledge to meet client goals and drive orders for corporate compliance.

You will manage end-to-end order processes, coordinate with SalesForce, and maintain strong relationships with customers and key partners while learning our industry and department best practices.

Qualifications

• Bachelor's degree from an accredited college/university or equivalent B2B client service experience.
• Strong organizational, time management and multi-tasking skills.
• Ability to absorb product knowledge quickly and apply it to customer needs.

Responsibilities

• Deliver prompt and professional service to customers through verbal and written communications.
• Provide consultative customer service to determine customer goals and needs, using product knowledge to provide solutions and initiate orders.
• Proactively manage the full life cycle of the order process and drive cross-selling opportunities.
• Project manage and prioritize high volumes of requests using SalesForce and internal systems for timely responses.
• Manage customers and escalations across Customer Service to resolve requests and maintain relationships.
• Develop and maintain positive working relationships with customers and partners.

Skills

Organizational skills

Time management

Multitasking

Analytical skills

Problem solving

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

CT Corporation seeks dynamic Customer Success Associates to join our team. You will deliver prompt service to Small Businesses, Law Firms, and Corporations, using product knowledge to meet client goals and drive orders for corporate compliance.

You will manage end-to-end order processes, coordinate with SalesForce, and maintain strong relationships with customers and key partners while learning our industry and department best practices.