B2B Customer Success & Solutions Specialist

Wolters Kluwer N.V.; Middleton Junction (WI); On-site; USD 34,000 - 57,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer N.V. is seeking dynamic Customer Success Associates to join our nationwide teams.

You will manage day-to-day relationships with Small Businesses, Law Firms, and Corporations, delivering consultative service and guiding customers through the order lifecycle. Responsibilities include identifying customer goals and compliance needs, utilizing product knowledge to propose solutions, and driving cross-sell opportunities to meet client requirements.

Qualifications

• Bachelor’s degree from an accredited college/university or equivalent B2B client service experience.
• Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
• Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook.

Responsibilities

• Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications
• Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance
• Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs
• Project manage, organize and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers
• Manage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requests
• Develop and maintain positive working relationships with customers and other key partners
• Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning

Skills

Customer service

B2B experience

Consultative selling

Microsoft Office

Education

Bachelor’s degree

Tools

Salesforce

MS Office

Job description

Wolters Kluwer N.V. is seeking dynamic Customer Success Associates to join our nationwide teams.

You will manage day-to-day relationships with Small Businesses, Law Firms, and Corporations, delivering consultative service and guiding customers through the order lifecycle. Responsibilities include identifying customer goals and compliance needs, utilizing product knowledge to propose solutions, and driving cross-sell opportunities to meet client requirements.