Customer Success & AR Specialist

SPATCO Energy Solutions; White Horse Heights (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

SPATCO Energy Solutions, a leader in energy solutions, seeks a Customer Service & Accounts Receivable Specialist in White Horse Heights, SC. This role blends customer care with accounting tasks to support orders, billing, and collections.

You will manage customer inquiries, reconcile accounts, and collaborate with sales and operations to ensure accurate, timely delivery and financial records. Strong communication and ERP/Excel skills are essential.

Qualifications

• 2+ years of experience in customer service, accounts receivable, or a related role.
• Strong communication and interpersonal skills.
• Proficiency in ERP systems and Microsoft Office (especially Excel).
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage order entry and processing for assigned accounts and Ports Petroleum account, ensuring accuracy, timeliness, and adherence to company procedures.
• Serve as the primary point of contact for customers, handling inquiries, complaints, and issue resolution in a professional and timely manner.
• Investigate and resolve shipping issues for assigned accounts, coordinating with carriers and internal teams as needed.
• Provide sales support by assisting with pricing inquiries, product availability, and order-related questions.
• Collaborate with operations and production teams to ensure efficient order fulfillment and on-time delivery.
• Act as the “voice of the customer” by communicating customer feedback, concerns, and trends to internal stakeholders.
• Perform various accounts receivable functions, including invoicing support, payment application, account reconciliation, and follow-up on outstanding balances.
• Issue credit and debit memos through company systems.
• Assist with maintaining accurate financial and customer records within company systems.
• Support additional customer service and administrative or accounting functions as needed.

Skills

Customer service

Accounts receivable

Communication

Tools

ERP systems

Microsoft Excel

Job description

SPATCO Energy Solutions, a leader in energy solutions, seeks a Customer Service & Accounts Receivable Specialist in White Horse Heights, SC. This role blends customer care with accounting tasks to support orders, billing, and collections.

You will manage customer inquiries, reconcile accounts, and collaborate with sales and operations to ensure accurate, timely delivery and financial records. Strong communication and ERP/Excel skills are essential.